`Apple Music` skips tracks.

After updating iTunes, Apple Music (apple's new streaming service) skips most tracks. In this screen-record video (link below), all tracks are skipped on this album, but at times, there are a couple to a few tracks that work fine. I use Apple Music in Canada. I am using Apple Music during the 3 month trial period. Someone else in my household is Apple Music too. We are each using individual trials under separate accounts, not the family Apple Music pack. They are experiencing the same issue.


I live in Canada using iTunes version 12.1.16 on a MacBook Pro.

null-OTHER

Posted on Jul 17, 2015 5:11 PM

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Posted on Dec 12, 2017 8:49 AM

Ok I've figured it out! It's an authorisation problem. What you have to do is trigger an authorisation by clicking:

Account > Authorisations > Authorise this computer

This will tell you you're already authorised but it will also fix the problem.

120 replies

Dec 20, 2017 3:33 PM in response to syndrome5

Thanks, this fixed for me. It seems that the itunes update logged me out of my Apple ID somehow, so my Apple Music subscription was not registering as current. I knew it must have something to do with this because it was skipping to songs that were part of my original iTunes library (i.e., songs that I had ripped from CD or purchased from iTunes, and skipping past "apple music" songs).

Dec 8, 2017 9:34 AM in response to Main64

For me (at least so far) logging out from my account and then back in seems to have fixed this. Though now iTunes is going through the uploading music thing all over again.

Quite a few odd things going on after re-logging in too - 2 factor code showed up on the Mac but not my iPad or phone, then the Apple site said that there was a problem with logging me in (unauthorised or something!). I got there eventually though.

Jan 21, 2017 4:15 PM in response to WickedJargon

I'm having the same problem also (in Australia), also noticed it happening while playing an apple music playlist on many songs through my iPhone as well as iTunes doing it. I've signed out, quit, restarted, signed back in a number of times but keeps on skipping tracks in the same way others have mentioned in this thread. Cancelling Apple Music now and will keep an eye out for if it ever gets resolved.

Feb 2, 2017 4:04 PM in response to WickedJargon

Same here in Mexico yesterday iTunes with Apple Music started skiping tracks randomly and sometimes it only plays a few seconds of a song, the streaming progress bar load just a few seconds and stops, when the play marker reaches the loaded stream it skips to another track. I tried signing out and in again. My iPhone with apple music is working fine.

Feb 20, 2017 10:00 AM in response to Alexanderre

Same here, iPhone skips constantly - ever since I signed up to the apple music family subscription, usually skips around 3.20 into the track, but the screen still displays the track even though it's the following one playing, and when you press skip it shows the following track (currently playing) at around 15 seconds in...


Far from a smartphone, my iPods never did this

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`Apple Music` skips tracks.

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