WickedJargon

Q: `Apple Music` skips tracks.

After updating iTunes, Apple Music (apple's new streaming service) skips most tracks. In this screen-record video (link below), all tracks are skipped on this album, but at times, there are a couple to a few tracks that work fine. I use Apple Music in Canada. I am using Apple Music during the 3 month trial period. Someone else in my household is Apple Music too. We are each using individual trials under separate accounts, not the family Apple Music pack. They are experiencing the same issue.

 

I live in Canada using iTunes version 12.1.16 on a MacBook Pro.

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Posted on Jul 17, 2015 5:11 PM

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Q: `Apple Music` skips tracks.

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  • by ibenjah,

    ibenjah ibenjah Jul 20, 2015 6:01 AM in response to WickedJargon
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    Jul 20, 2015 6:01 AM in response to WickedJargon

    I had the exact same problem with apple music it was working fine on my iPhone but not on my macbook pro. Spoke to apple who where of no real help they told me to deauthorise iTunes then reauthorise it, start my computer in safe mode, restart my computer etc etc and none of it worked eventually i gave up after 3 hours. Until now i saw that changing DNS settings might help and guess what it works completely fine now. I don't completely understand DNS but i changed it too 199.85.126.10 and it worked. You can change it in settings>networks>DNS>+

  • by aikidosensei,

    aikidosensei aikidosensei Jul 20, 2015 6:07 AM in response to ibenjah
    Level 1 (0 points)
    Jul 20, 2015 6:07 AM in response to ibenjah

    Im pleased its helped, however Apple should really step this up, I imagine for some reason their Apple music servers have blacklisted some providers DNS lookups etc ( which means some UK users like myself with SKY won't be able to connect)

     

    this happens occasionally also to large gaming companies like blizzard their ISP used to periodically block all users of Virgin . it had nothing to do with anything blizzard did but it meant 1000's couldn't play world of warcraft !

     

    Im sure Apple will get it all sorted as soon as possible.

  • by Antzyy,

    Antzyy Antzyy Jul 20, 2015 11:29 AM in response to WickedJargon
    Level 1 (0 points)
    Jul 20, 2015 11:29 AM in response to WickedJargon

    Same here, UK user. Was working fine a few days ago and now it just skips music. It works fine on my Phone, just not on my computer.

     

    The DNS Solution works, thanks.

  • by KaiserSoze101,

    KaiserSoze101 KaiserSoze101 Jul 20, 2015 6:00 PM in response to mrwoodski
    Level 1 (0 points)
    Jul 20, 2015 6:00 PM in response to mrwoodski

    Looks like the problem is still there. Could someone please tell me how I can change the DNS setting on a Mac? I know the code is 199.85.126.10. Much appreciated if you could help me.

  • by fintan_moloney,

    fintan_moloney fintan_moloney Jul 20, 2015 6:08 PM in response to KaiserSoze101
    Level 1 (0 points)
    Jul 20, 2015 6:08 PM in response to KaiserSoze101
    1. Click on your “Apple” menu and choose “System Preferences“.
    2. Double-Click on the “Network” icon.
    3. Go to the “TCP/IP” tab. ...
    4. Enter two or more OpenNIC DNS server IP address, preferably the nearest to your location, which you can find here.
    5. Apply your settings by clicking the “Apply Now” button.
  • by fintan_moloney,

    fintan_moloney fintan_moloney Jul 20, 2015 6:11 PM in response to fintan_moloney
    Level 1 (0 points)
    Jul 20, 2015 6:11 PM in response to fintan_moloney

    Sorry I meant to say hit advanced before you look for the TCP/IP option. If you get stuck give me a shout.

  • by danb516478,

    danb516478 danb516478 Jul 21, 2015 1:25 AM in response to fintan_moloney
    Level 1 (5 points)
    Jul 21, 2015 1:25 AM in response to fintan_moloney

    Changing the DNS fixed this for me. Thank you ibenjah. Bizarre problem!

     

    Who is providing the DNS server at that address? (Just so I know...)

  • by fintan_moloney,

    fintan_moloney fintan_moloney Jul 21, 2015 1:27 AM in response to danb516478
    Level 1 (0 points)
    Jul 21, 2015 1:27 AM in response to danb516478

    I think the lads were saying its Norton's DNS but I could be wrong there. Changing the DNS worked for me too. I hope Apple are looking at this thread so they can sort it out.

  • by danielfromborehamwood,

    danielfromborehamwood danielfromborehamwood Jul 21, 2015 2:46 AM in response to fintan_moloney
    Level 1 (0 points)
    Jul 21, 2015 2:46 AM in response to fintan_moloney

    Exactly same problem for me.

    Skips tracks on Macbook Pro but fine on iPhone.

    Changed DNS server, as per above, and it works fine.

     

    Apple?

  • by fintan_moloney,

    fintan_moloney fintan_moloney Jul 21, 2015 3:13 AM in response to danielfromborehamwood
    Level 1 (0 points)
    Jul 21, 2015 3:13 AM in response to danielfromborehamwood

    Hopefully Apple looks into this soon as I've gotten a lot of people to try Apple music and some of them wouldn't know how to change DNS servers and so on and they will just revert back to Spotify or whatever they were using previously.

  • by c_j_p,

    c_j_p c_j_p Jul 21, 2015 11:09 AM in response to WickedJargon
    Level 1 (0 points)
    Jul 21, 2015 11:09 AM in response to WickedJargon

    same as everyone else in the UK... worked on my iPhone but not MacOS or Windows 7 until I changed the DNS settings as described above :-)   thanks for the tips!!  Agree Apple definitely need to fix this properly asap - I so very nearly went back to Spotify!!

  • by Chrisf201,

    Chrisf201 Chrisf201 Jul 21, 2015 11:25 AM in response to fintan_moloney
    Level 1 (0 points)
    Jul 21, 2015 11:25 AM in response to fintan_moloney

    HI

     

    I get to point 3 and then for 4 I am not seeing what you have put in your comments above. I use Macbook pro but not good at this sort of stuff

     

    Chris

  • by Dr_Gvil,

    Dr_Gvil Dr_Gvil Jul 21, 2015 11:30 AM in response to Chrisf201
    Level 1 (0 points)
    Jul 21, 2015 11:30 AM in response to Chrisf201

    Thanks to those that posted advice on changing DNS; works for me too.

  • by GardnerMS,

    GardnerMS GardnerMS Jul 21, 2015 11:55 AM in response to Dr_Gvil
    Level 1 (0 points)
    Jul 21, 2015 11:55 AM in response to Dr_Gvil

    I'm in the US and having the same issue on my iPhone 6 Plus and my MacBooks ..

     

    mG

  • by c_j_p,

    c_j_p c_j_p Jul 21, 2015 12:11 PM in response to WickedJargon
    Level 1 (0 points)
    Jul 21, 2015 12:11 PM in response to WickedJargon

    Changes that worked on my MacOS in the UK....


    System Preferences

    Network

    Click lock to make changes

     

    Wi-Fi  => Advanced…

    DNS tab

    Add to DNS Servers (IPv4 or IPv6):    199.85.126.10

    OK

    Apply

     

    ========

    And on my Windows 7 as per i_Mike's instructions...

    open Network and Sharing Center (from control panel), change adapter settings (on the left hand side), right click on the connection that you're using to connect to the internet, right-click -> properties, Internet protocol Version 4 -> properties, enter this IP in the "Preferred DNS Server" (Use the following DNS server addresses) 199.85.126.10 , hit ok, ok - and that's it, should be working straight away.

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