HT203167: If you see an exclamation point next to your items in iTunes

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Q: The PC with my iTunes library crashed and died. I have downloaded iTunes on my new PC but cannot access the full library and have nothing to restore.

The PC with my iTunes music library (6,399 items) crashed and died before I could back it up. I have installed iTunes on a new PC operating Windows 8 but I can't retrieve the music library (movies seem to be unaffected by the problem). I have tried a restore in C:/Users . . ./Previous iTunes Library but there is just one file available and it contains only the items I have downloaded on the new PC. I still have access to the playlist on my iPad.

I am signed up to Apple Music and iTunes Match.

Posted on Jul 18, 2015 10:32 AM

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Q: The PC with my iTunes library crashed and died. I have downloaded iTunes on my new PC but cannot access the full library and have ... more

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