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Q: My iPhone 5s is not taking charge and has a blank white screen which I can't get rid of. What do I do?
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Jul 20, 2015 12:35 PMby mario49,Hi Elliot S,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone will boot to a white screen then turn off again. I would recommend that you read this article, it may be able to help the issue.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Cheers
