What is Advanced Mac Cleaner?

This Discussion is over two years old and well past its shelf life. Replies to it will not garner much attention. Refer to this more recent one, or post a new Discussion of your own.

Advanced MacCleaner popup virus

A much more recent Discussion including all those changes and more is here: Re: Advanced MacCleaner popup virus.

That one is locked, while this one remains open. The reason people keep finding and replying to this long dead Discussion instead is a mystery.

I just tried to follow these directions (3/28/17) and noted the following:

• There is no '~/Library/LaunchAgents/com.pcv.hlpramc.plist' file. There WAS a 'com.pcv.hlpramcn.plist', but had to open the /Library/LaunchAgents folder to get to it. I deleted it. (Step 1)
• I restarted as per the directions in Step 1, but the program was still there. Don't bother to restart until you're all done-you'll just have to start over.
• There was NO file here: /Library/Application Support/amc (Step 2)
• There was NO file here: ~/Library/AdvancedMacCleaner (Step 3)
• As someone noted further down the discussion thread, a browser window opens when you try to empty the trash with the program app in it. Just close the window and empty the trash.

Hello jlfbw,

To remove this pop-up, try locating it under Finder then input the correct malicious software into Trash.

Otherwise, the pop-up could be occurring because it was added as an extension under one of your browsers. If this is the case then please refer to your local browser then click in the upper right hand corner and locate the option that says "extension." Once in the extension tab, find the malicious software then delete it immediately.

Hope you found this helpful! Took me awhile to figure it out.

Can't the app b simply tossed into the trash and then securely empty the trash? I'm having trouble with this and I'm not a fan of having to pay $250 at Best Buy to have my computer cleaned up. How can I get rid of this

Jennyboo607 wrote:

Can't the app b simply tossed into the trash and then securely empty the trash? I'm having trouble with this and I'm not a fan of having to pay $250 at Best Buy to have my computer cleaned up. How can I get rid of this

Apple's single incident support fee is $29.

Never pay Best Buy for anything, other than perhaps let you out of the store should you find yourself locked inside one of them.

You should post your own question. Getting rid of "Advanced Mac Cleaner" is easy (and free) but this Discussion is ancient and should no longer exist.

John Galt wrote:

Never pay Best Buy for anything, other than perhaps let you out of the store should you find yourself locked inside one of them.

I have felt as if I'd pay them to help me out of the store after the loud music, huge screens and general sensory overload makes it hard for me to get out fast enough.

Those manual removal instructions are now almost two years old. Adware has changed drastically since then, so it's no real surprise they were no longer helpful.

Use MalwareBytes for Mac. It may not find something very new (can't recognize what you've never heard of yet), but it should be able to clean up most everything else.

Excuse a newcomer

I tryed just as you said but I had no success.

In the folder Library there is not a /com.pcv.hlpramc.plist file nor the others.

Thanks for your help or any idea about to solve my problem.

I wasn't able to do any of the things you listed. I'm not super tech savvy so I may be totally in the wrong place. I wasn't able to triple click on anything. The trash won't accept it not sure what to do. Having the same problem with MacKeeper. Not sure how either ended up on my desktop??

I uninstalled with Cliam My Mac 3 and set the outfit that put the program on my computer that they were violating federal law. I should report to the FBI, buyt i suspecgt unless I paid money the FBOI won't do anything, but make a record

And what federal law would that be? That YOU, of your own volition, downloaded, installed and ran their software?

In order to actually commit a crime, Clean My Mac would have to do something illegal. Like transfer your personal files to themselves when using the app. Developing an app that doesn't do much of anything isn't a crime, it's just a waste of your money. The App Store has, literally, thousands of such titles in it.

I didn't load or open it. Putting a program on someone's private computer is the violation.

As IdrisSeabright said, not knowingly. That's how all of this adware legally gets through. You'll get some sort of message that you are agreeing to the licensing and usage of xxx software, or a message about some special software that will be installed (or various wording like it). Sometimes, with. Other times without a check box to dismiss the message before clicking OK.

There's the catch. The wording is always vague. The user thinks they're only agreeing to the software they wanted to actually install. But because it's not stated that way, the wording legally applies to anything the installer puts on your system.

It's also why Apple can't legally block the installation of such software. You agreed to allow it on the system, whether you were aware of it or not. Apple then cannot remove it on their own, even to your benefit. The user allowed it, the user has to be the one to choose to remove it.

I paid, they were able to get in my computer to "activate" the program so when I started seeing they were clicking on stuff , I freaked out and hang up and tried to shut off my computer as fast as I could. I don't know if I should get a refund.

Refund? Good luck with that.

But you have a much bigger problem now. Your computer is compromised, and all the data on it, including personal data, is at risk.

You need to cancel and replace all your credit and debit cards. Now.

Back up your data. Erase and install the OS, and then install your apps only from source and not from back up. This is the only way to be sure to erase whatever they installed on your machine.

Change all your passwords.