dianneg16
Level 1 (0 points)

Q: iMessage not working for the the iPhone 6 plus

Previously had the iPhone 5  with at&t i was given an iPhone 6 plus unlocked purchased from Apple now that we inserted the SIM card everything switched over but the iMessage doesn't seem to activate for the iPhone 6 plus how can we fix this?

iPhone 6 Plus, iOS 8.4

Posted on Jul 18, 2015 5:12 PM

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dianneg16

Q: iMessage not working for the the iPhone 6 plus

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  • by sterling r,

    sterling r sterling r Jul 20, 2015 2:07 PM in response to dianneg16
    Community Specialists
    Jul 20, 2015 2:07 PM in response to dianneg16

    Hey there dianneg16,

     

    If I understand correctly you are unable to get your iMessage account to start working on your iPhone 6 plus. I would use the troubleshooting in the following article about activation issues on an iOS device:

     

    If you get an error when trying to activate iMessage or FaceTime

    Check your device settings

    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.

    Turn off iMessage and FaceTime and restart

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

    Still not activated after a day? 

    It might take up to 24 hours to activate iMessage and FaceTime. If you've waited more than 24 hours, follow these steps:

    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     

    Thank you for using Apple Support Communities.