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Help me with this please urgent !

hi im a japanese so my english is bad please understand

my imac cant start it only showing gray envelope with "?" in middle

i dont know what happened ! i tried installing the os thats come with it

but it couldnt be installed and i dont know why. Its saying something

about time machine back up restore but i dont know what it is.

I Tried everything to solve my problems by myself but no good so

maybe u can help me

iMac

Posted on Jul 19, 2015 9:39 AM

Reply
Question marked as Best reply

Posted on Jul 19, 2015 10:09 AM

Try the suggestions mentioned in the following Knowledge Base Article links:

If a flashing question mark appears when you start your Mac - Apple Support

Try safe mode if your Mac doesn't finish starting up - Apple Support


==========


Which OS is currently installed on your iMac?

Which model iMac do you have?

How to identify iMac models - Apple Support


















User uploaded file

2 replies
Question marked as Best reply

Jul 19, 2015 10:09 AM in response to Crunchy23

Try the suggestions mentioned in the following Knowledge Base Article links:

If a flashing question mark appears when you start your Mac - Apple Support

Try safe mode if your Mac doesn't finish starting up - Apple Support


==========


Which OS is currently installed on your iMac?

Which model iMac do you have?

How to identify iMac models - Apple Support


















User uploaded file

Help me with this please urgent !

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