bartleyblue
Level 1 (0 points)

Q: Apple Mobile Device Support Won't Install

Hi,  I opened up itunes today and was prompted to upgrade the software.  As i did this, i got an error message saying itunes was not installed correctly error 7 windows error 173.  I am on windows 7.  i have tried re-installing, removing all software first via revo installer, re-booting.  I have admin rights, so dont think this is effecting it.

 

Really annoying as i have just purchased a new ipad and cant set it up with my existing itunes account via laptop!

 

Any ideas? i have read lots of threads with regards to removing software in a specific order, making sure i have admin rights etc, but nothing seems t fix it!

 

Any help would really be appreciated.

Posted on Jul 19, 2015 11:33 AM

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bartleyblue

Q: Apple Mobile Device Support Won't Install

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  • by pedro d,

    pedro d pedro d Jul 21, 2015 9:02 AM in response to bartleyblue
    Community Specialists
    Jul 21, 2015 9:02 AM in response to bartleyblue

    Hello there, bartleyblue.

     

     

     

    It sounds like you are running into difficulty installing iTunes on your Windows 7 computer. You are correct in stating that the uninstall needs to be performed in a very particular way to properly resolve this issue. The following Knowledge Base article offers the step-by-step instructions to accomplish that:

     

     

     

    Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

     

     

     

    Once you've followed all of the instructions above and the software is removed, feel free to review this information on how to proceed:

     

     

     

    If you can't install or update iTunes for Windows - Apple Support

     

    If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.

    [...]

     

    1. Make sure that you're logged in to your computer as an administrator.

      If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
       
    2. Install the latest Microsoft Windows updates.

      To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
       
    3. Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
       
    4. Right click on iTunesSetup or iTunes6464Setup (the installer you downloaded in step 3).

      If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
      If you have Windows XP: Choose Open.

      If you've previously installed iTunes, the installer will prompt you to repair the software.

      After the repair is complete, restart your computer and try launching iTunes.
       
    5. If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.

      Remove and reinstall iTunes and other software components for Windows XP.
      Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.

      Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
       
    6. Disable conflicting software.

      Some background processes can cause issues that prevent applications like iTunes from installing.

      If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
       
    7. Restart your computer.
       
    8. After the restart, and adjusting the software running on your PC, install iTunes again.

    Get more help

    If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.

     

     

     

    Thanks for participating in Apple Support Communities.

     

     

     

    Kind Regards.

  • by turingtest2,

    turingtest2 turingtest2 Jul 21, 2015 12:56 PM in response to bartleyblue
    Level 10 (87,851 points)
    Apple TV
    Jul 21, 2015 12:56 PM in response to bartleyblue

    If the above hasn't helped...

     

     

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

     

    tt2