popper17
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Q: my icloud account is hooked up to my old apple id and i cannot delete the icloud account because of the inactive id. How do i change the icloud email?

So basically I changed the email address on my apple id and made a new password which are all connected to my imessage, facetime, ect.

when trying to change my icloud account or rather deleting the account im prompted for a password to the old apple id i used which is the whole reason why i had to change the email and password orginally. how do i fix this?

Thanks!

iPhone 6, iOS 8.3

Posted on Jul 19, 2015 11:01 AM

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popper17

Q: my icloud account is hooked up to my old apple id and i cannot delete the icloud account because of the inactive id. How do i chan ... more

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  • by pedro d,

    pedro d pedro d Jul 21, 2015 8:52 AM in response to popper17
    Community Specialists
    Jul 21, 2015 8:52 AM in response to popper17

    Hello there, popper17.

     

    From what you are describing it sounds like after updating your password and email for your Apple ID, you are still prompted for the password of the old account. The following Knowledge Base article offers some great recommendations for just that very issue:

     

    If you're asked for the password to your previous Apple ID in iCloud - Apple Support

     

    Update to the latest version of iOS

    Update to the latest version of iOS on your iPhone, iPad, or iPod touch. Then try signing out of iCloud again. If you're still asked for your previous Apple ID, try the steps below.

    If you're trying to restore from a backup and Setup Assistant asks you for the password to your previous Apple ID, tap Skip. After you complete the Setup Assistant, you can sign in using Settings. 

    Change your Apple ID temporarily

    Use these steps to change your Apple ID temporarily:

    1. Go to My Apple ID, click Manage your Apple ID, and sign in with your current Apple ID.
    2. Select Edit next to Apple ID and Primary Email Address. 
    3. Change your Apple ID to the email address that iCloud is asking you to sign in with. You shouldn't need to verify the email address.
    4. Sign out of My Apple ID.

    Then sign out of iCloud on your iPhone, iPad, or iPod touch:

    1. Tap Settings > iCloud on your iOS device.
    2. Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
    3. Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID. Your data remains in iCloud, and it will be updated on your device when you sign in to iCloud again.
    4. If you're signed in on more than one device with this Apple ID, repeat steps 1-3 on each device.
    5. Go to My Apple ID, and sign in again. 
    6. Change your Apple ID to the email address that you want to use. You'll need to verify the email address.
    7. Tap Settings > iCloud on your iOS device, and sign in with your new Apple ID. 

    If these steps don’t work, change your Apple ID temporarily again. Then sign back in to My Apple ID to make sure that your Apple ID was changed.

    Whenever you change your Apple ID, remember to update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.