gillescoens
Level 1 (1 points)

Q: Iphone hacked? Null app in settings

Dear all,

 

letley I have the impression that my iPhone5s is being spied. It's not jailbroken (as far as I know) and I found an app in my settings today that does not appear on my regular app screens. The app in the list is nameless, with a blanc icon. If i open it only thing I see is: "Allow (Null) to access" where I can select "use cellular data"

 

so I discovered this strange app today, but yesterday my iPhone was responding suddenly verry slow, after a while normal again, today in the standby screen I saw that the location arrow was on. it dissaprared once I gave in my password, and this twice in 10 minutes. Doesn't happen anymore.

 

Any possibility to find out what this null app is? not like the idea that I might be spied on.

 

kind regards

iPhone 5s, iOS 8.2

Posted on Jul 19, 2015 12:05 PM

by Brett L,Solvedanswer
Brett L Brett L
Community Specialists
A:

Hi gillescoens,

 

So my understanding is that you found in your iPhone's settings an app that doesn't appear anywhere else. You don't know what it is and are concerned with your data security, is that right?

 

It is hard to say where this came from, but it is possible that this is just an app that was incompletely synced. I would suggest that you re-sync your iPhone with iTunes on your computer to see if the issue resolves itself. This article shows how - Sync your iPhone, iPad, and iPod with iTunes using USB.

 

Thanks for using Apple Support Communities.

 

Sincerely.

Posted on Jul 21, 2015 9:32 AM

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gillescoens

Q: Iphone hacked? Null app in settings

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  • by Brett L,Solvedanswer

    Brett L Brett L Jul 21, 2015 9:32 AM in response to gillescoens
    Community Specialists
    Jul 21, 2015 9:32 AM in response to gillescoens

    Hi gillescoens,

     

    So my understanding is that you found in your iPhone's settings an app that doesn't appear anywhere else. You don't know what it is and are concerned with your data security, is that right?

     

    It is hard to say where this came from, but it is possible that this is just an app that was incompletely synced. I would suggest that you re-sync your iPhone with iTunes on your computer to see if the issue resolves itself. This article shows how - Sync your iPhone, iPad, and iPod with iTunes using USB.

     

    Thanks for using Apple Support Communities.

     

    Sincerely.

  • by gillescoens,

    gillescoens gillescoens Jul 21, 2015 10:16 AM in response to Brett L
    Level 1 (1 points)
    Jul 21, 2015 10:16 AM in response to Brett L

    correct, it was a weather app I never used... By downloading it again from the cloud, the "null" app disappeared

  • by Brett L,

    Brett L Brett L Jul 21, 2015 11:08 AM in response to gillescoens
    Community Specialists
    Jul 21, 2015 11:08 AM in response to gillescoens

    I'm glad to hear it's fixed.

     

    Be well.

  • by jaruzek,

    jaruzek jaruzek Aug 31, 2015 7:54 PM in response to Brett L
    Level 1 (0 points)
    Aug 31, 2015 7:54 PM in response to Brett L

    It was good that he was able to identify what app it was. I'm in a similar spot with iOS 9 beta and have a null app show in Settings. If I could only figure out what app it was, I'd be able to do something about it. Sync hasn't worked for me...

  • by deggie,

    deggie deggie Aug 31, 2015 8:22 PM in response to jaruzek
    Level 9 (54,806 points)
    iPhone
    Aug 31, 2015 8:22 PM in response to jaruzek

    Did you report it?

     

    The iOS 9 Beta cannot be discussed publicly, something you agreed to when you signed up to use it.

  • by jaruzek,

    jaruzek jaruzek Aug 31, 2015 8:25 PM in response to deggie
    Level 1 (0 points)
    Aug 31, 2015 8:25 PM in response to deggie

    Yeah, reported.

  • by deggie,

    deggie deggie Aug 31, 2015 8:25 PM in response to jaruzek
    Level 9 (54,806 points)
    iPhone
    Aug 31, 2015 8:25 PM in response to jaruzek

    Good, maybe in the next iteration it will be fixed.

  • by EckyThump69,

    EckyThump69 EckyThump69 Sep 18, 2015 12:11 AM in response to deggie
    Level 1 (0 points)
    Sep 18, 2015 12:11 AM in response to deggie

    I had a similar issue just now after upgrading my iPad 3 to iOS9 but was due to a NewsStand App. Fixed it using a combination of the comments in

    Re: "Null" app can't be deleted

     

    Retracing my steps:

    1. Upgraded to iOS9

    2. As 'NewsStand' has been discontinued a new Folder with all my old NewsStand Apps appeared.

    3. As I had no more need for these deleted all these apps & folder

    4. Then just happened to see the same (null) app under main Settings Page as the OP Joeden1946

    5. Then from 'Settings' clicked through 'General --> Storage & iCloud Usage --> Storage: Manage Storage'

    6. Scrolled down (as have many ,many apps this took a while) but found the null icon and tried to 'Delete App'.

    7. Restarted Settings but (null) app was still there - (maybe should have tried a hard reset to see if it had disappeared)

    8. Repeated steps 5 & 6 and found a version number 2.1.73

    9. Ran a Google search on 'version 2.1.73 ipad' and had seen halfway done the list 'BBC Good Food Magazine' - one of the apps I deleted in step 3.

    10. Redownloaded app, opened up 'BBC Good Food Magazine', ran 'restore purchases' (but had none), iPad froze and automatically rebooted.

    11. After reboot went back to 'Settings' and (null) app no longer there. Yippee!!!

    12. Repeated step 5 and found the app 'BBC Good Food' and deleted it.

     

     

    iPad 3, iOS9

  • by fobin,

    fobin fobin Sep 27, 2015 12:33 AM in response to EckyThump69
    Level 1 (4 points)
    Sep 27, 2015 12:33 AM in response to EckyThump69

    Thank you! Found the null app from the Manage Storage and deleted. No idea what it was since the version number was so generic and I've got so many apps.  Maybe one day I'll miss it.

  • by bdubz87,

    bdubz87 bdubz87 Sep 29, 2015 6:58 AM in response to gillescoens
    Level 1 (70 points)
    Sep 29, 2015 6:58 AM in response to gillescoens

    I have this issue on my 6S and I can't fix it.

     

    There is no icon in manage storage, and when I click delete it comes back seconds later. Also the version number is 1.7 so no great clues there, tons of apps have had a version 1.7.

     

    This is super frustrating. I expect more from a company like Apple charging $1500 for a phone. Apple has certainly lost their high levels of polish lately.

  • by bdubz87,

    bdubz87 bdubz87 Oct 10, 2015 10:20 PM in response to gillescoens
    Level 1 (70 points)
    Oct 10, 2015 10:20 PM in response to gillescoens

    iOS 9.0.2 fixed this issue for me.

  • by Jmg1andonly,

    Jmg1andonly Jmg1andonly Mar 11, 2016 9:21 AM in response to fobin
    Level 1 (0 points)
    Mar 11, 2016 9:21 AM in response to fobin

    This did the trick for me. Just go to Manage Storage and find the app then delete it.

  • by barnabasmakkay,

    barnabasmakkay barnabasmakkay Mar 12, 2016 4:08 AM in response to gillescoens
    Level 1 (0 points)
    Mar 12, 2016 4:08 AM in response to gillescoens

    I know the problem is solved now, but I had the same problem and solved it in another way that I'd like to share.

    I didn't know what app caused this defect, but by going to Settings > General > Storage & iCloud Usage > Manage Storage (for local storage) I found the nameless app. By tapping on it, I had the option Delete App which get rid of the problem.

  • by Sianthene,

    Sianthene Sianthene May 28, 2016 9:48 AM in response to Brett L
    Level 1 (4 points)
    iPhone
    May 28, 2016 9:48 AM in response to Brett L

    I accidentally deleted my vsco app and now I find its icon on my settings as a (null) app. I wish to redownload it from app store but I can't. do you know how to fix this? Thank you

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