my iphone is locked.

Question

Level 1

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my iphone is locked, I reset my iphone but it still wont unlock or any part of the screen slides. Is there any thing I can do?

iPhone 5, iOS 8.3

Posted on Jul 19, 2015 1:33 PM

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Answer 1

Community Specialist

Hello maymarr,

Are you being prompted for a passcode, or is the iPhone not responsive at all? It sounds like you may need to restore your iPhone. Here's how:

Take care,

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Answer 2

Level 1

0 points

No, my iphone does not respond at all. i tried restoring but no change. i finally just had to get a new iphone.

thank you for your suggestion, judysings

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Answer 3

Community Specialist

Hi maymarr,

Thanks for letting me know the outcome of your situation. I hope you are happy with your new iPhone. Here are some resources to help you with it:

iPhone iOS 8.4 User Guide
iPhone

Cheers,

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