Disappointing experience at Stormfront Wimbledon today

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Level 1

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Disappointing experience at Stormfront Wimbledon today

My iPad battery is dischanging quickly, consulted the Apple website and I found that Apple and authorised service centres can replace the battery for £75. The list of service centres includes Stormfront Wimbledon (London-UK), handy as I live nearby. I went today but, sorry, they can't replace the battery... so why they're listed as an authorised centre? very disappointing having to go to Wimbledomn to be told, sorry, we can't help, go to an Apple store...

In return, I was offered a replacement iPad 2 (same model as mine), for £200... why on **** I should pay those guys £200 for an iPad replacement when I can have a new battery for £75??? Battery is the only fault, all the rest works perfectly...

Apple and Stormfront, disappointed about wrong directions on website and about rather strange replacement offer...

Thank you for sharing your thoughts.

Vince

iPad 2, iOS 8.4

Posted on Jul 19, 2015 2:24 PM

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Answer 1

AJ397

Level 6

12,949 points

Jul 19, 2015 2:39 PM in response to v_albano

TRy contacting apple directly to report your Experience. This is a user support forum and they won't see it.

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Answer 2

v_albano Author

Level 1

0 points

Jul 21, 2015 1:41 PM in response to AJ397

Thank you, I did try but it's impossible to get to some online form or email address to communicate properly. `The iteration is through a number of frustrating, automated responses. An email address would be most useful if any availabnle? Thank you.

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Answer 3

seventy one

Level 7

27,460 points

Jul 21, 2015 1:57 PM in response to v_albano

I can imagine how frustrated you were and I can only imagine it is down to an individual shop member. I have never had trouble with Stormfront, indeed, they have 23 stores, more I think than Apple. Here is a contact point for an email where hopefully you will get an encouraging response.

customerservice@stormfront.co.uk

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