b1unky
Level 1 (10 points)

Q: Having trouble updating Itunes on my PC (Windows 7); I keep getting the message that I can't get the program on to my computer because I am not logged in as Administrator. The problem is that I AM logged in as administrator.

Trying to update Itunes on my PC (Windows 7). Every time I try to run the installation, I get the message that I need to log in as administrator. The problem is that I AM logged in as administrator (this is a one person PC configured as a homegroup). I've tried right clicking on the installation program an the clicking on run as administrator; I've clicked on the compatibility box "run as administrator". and nothing works.

Windows 7

Posted on Jul 19, 2015 4:17 PM

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b1unky

Q: Having trouble updating Itunes on my PC (Windows 7); I keep getting the message that I can't get the program on to my computer bec ... more

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  • by waynebonnici,

    waynebonnici waynebonnici Jul 19, 2015 4:24 PM in response to b1unky
    Level 1 (10 points)
    Jul 19, 2015 4:24 PM in response to b1unky

    Right click on your shortcut icon(desktop) and run itunes as an administrator. User account control message shows up. Click yes. Then,

    1. If the menu bar isn't showing, hold down the Control and B keys to open it. Learn more about the iTunes for Windows menu bar.
    2. From the menu bar, choose Help > Check for Updates.
    3. Follow the prompts to install the latest version.

     

    I hope this helps you out.

  • by turingtest2,

    turingtest2 turingtest2 Jul 20, 2015 9:11 AM in response to b1unky
    Level 10 (88,247 points)
    Apple TV
    Jul 20, 2015 9:11 AM in response to b1unky

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

     

    tt2

  • by b1unky,

    b1unky b1unky Jul 20, 2015 12:21 PM in response to b1unky
    Level 1 (10 points)
    Jul 20, 2015 12:21 PM in response to b1unky

    I Seem to have found the (an) fix for my problem. My computer was configured to start up without entering a password as I am the only one who uses or has access to the computer. This configuration gave me authority as the administrator for all purposes - except, apparently, for Apple. Just on a hunch, I reconfigured the startup to require that I use a password to login. I restarted the computer, logged in wth the password, tried installing ITunes and NO PROBLEM. I guess that Apple installation checks to see that a password was used to gain administrator authority. I don't particularly mind the extra security requirements, but it would be nice if that was mentioned SOMEWHERE. I'm sure that I'm not the only single user who hasn't used a password to login.