Q: Anyone else not able to place a book order? "Unexpected error"

I have verified I have the latest photo update, closed the app and reloaded the app, and still am not able to place a photo book order. I keep encountering error message, "Unexpected error, try you order again later." I have been trying to place this order all day and keep getting that message.

Is this happening to anyone else?

Thanks!

Emma

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Jul 19, 2015 3:53 PM

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Q: Anyone else not able to place a book order? "Unexpected error"

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by brenden dv,

brenden dv Jul 21, 2015 12:44 PM in response to emtastic05
Community Specialists

Jul 21, 2015 12:44 PM in response to emtastic05
Hi emtastic05,

I'm sorry to hear you are having these issues ordering photo books in Photos. If you continue to have these issues when ordering, you may find the information and steps outlined in the following article helpful (the article is aimed at iPhoto, but the steps should apply to order issues in Photos as well):

Do you receive the message "An unexpected error has occurred. Please try again later"?
Yes, I see that message.
Try re-entering your credit card information and billing address on the Apple Online Store exactly as it appears on your credit card statement.

Go to the Apple Online Store.

From the Account menu, click View Account.

Click "Change your default shipping or billing info" under Account Settings.

If asked, sign in with your Apple ID and password.

Click Edit next to Payment Information.

Re-enter all of your information exactly as it appears on your credit card statement, and click Save.

iPhoto for Mac: Troubleshooting ordering prints and projects from Apple - Apple Support

Cheers
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by LarryHN,

LarryHN Jul 21, 2015 12:46 PM in response to emtastic05
Level 10 (84,857 points)

Photos for Mac

Jul 21, 2015 12:46 PM in response to emtastic05

In addition to Apple's comments where are you located?

And will the book preview correctly? Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support

LN
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by emtastic05,

emtastic05 Jul 21, 2015 1:25 PM in response to brenden dv
Level 1 (0 points)

Jul 21, 2015 1:25 PM in response to brenden dv

Thank you so much for your response! Since posting the issue, I have already gone through and re-entered all my info (b2, s2, payment), viewed as a PDF, double checked the info again, and signed out and back in to no avail. This is quite frustrating to say the least.
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by emtastic05,

emtastic05 Jul 21, 2015 1:30 PM in response to brenden dv
Level 1 (0 points)

Jul 21, 2015 1:30 PM in response to brenden dv

Thank you so much for your response! Since posting the issue, I have already gone through and re-entered all my info (b2, s2, payment), viewed as a PDF, double checked the info again, and signed out and back in to no avail. This is quite frustrating to say the least.
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by léonie,

léonie Jul 21, 2015 1:39 PM in response to emtastic05
Level 10 (107,629 points)

iCloud

Jul 21, 2015 1:39 PM in response to emtastic05

Which country are you in, Emma?

Right now many people are having problems to order books from scandinavian Print product stores. Are you somewhere in the north of Europe?
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by emtastic05,

emtastic05 Jul 21, 2015 1:43 PM in response to LarryHN
Level 1 (0 points)

Jul 21, 2015 1:43 PM in response to LarryHN

My apologies for not answering that question initially. Im in the United States.
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by LarryHN,

LarryHN Jul 21, 2015 1:44 PM in response to emtastic05
Level 10 (84,857 points)

Photos for Mac

Jul 21, 2015 1:44 PM in response to emtastic05

and the most important question again

In addition to Apple's comments where are you located?
LN
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by LarryHN,

LarryHN Jul 21, 2015 1:45 PM in response to LarryHN
Level 10 (84,857 points)

Photos for Mac

Jul 21, 2015 1:45 PM in response to LarryHN

And when you previewed as a PDF did you follow these instructions?

Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support
LN
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by emtastic05,

emtastic05 Jul 21, 2015 2:26 PM in response to LarryHN
Level 1 (0 points)

Jul 21, 2015 2:26 PM in response to LarryHN

Texas.
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by emtastic05,

emtastic05 Jul 21, 2015 2:27 PM in response to LarryHN
Level 1 (0 points)

Jul 21, 2015 2:27 PM in response to LarryHN

And in regards to previewing the PDF, yes I did follow those instructions. I even enabled express checkout.
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by LarryHN,

LarryHN Jul 21, 2015 2:30 PM in response to emtastic05
Level 10 (84,857 points)

Photos for Mac

Jul 21, 2015 2:30 PM in response to emtastic05

Sounds like you have done everything - give it a couple our hours and be sure you do not have any anti-virus software or internet software like LittleSnitch running

LN
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by emtastic05,

emtastic05 Jul 21, 2015 2:33 PM in response to LarryHN
Level 1 (0 points)

Jul 21, 2015 2:33 PM in response to LarryHN

Right! It does seem I have done everything. I have been attempting this for a few days now unfortunately.
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by léonie,

léonie Jul 21, 2015 2:41 PM in response to emtastic05
Level 10 (107,629 points)

iCloud

Jul 21, 2015 2:41 PM in response to emtastic05

Do you get this error message, when the upload starts? Then try to restart your Mac in Safe Mode and try again to place the order:
See this link: Mac OS X: Starting up in Safe Mode

The Mac will be terribly slow in Safe Mode, but this will disable non-standard system extensions and frequently it makes it possible to connect to Apple's servers, even if incompatible software is installed.
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by Old Toad,

Old Toad Jul 21, 2015 2:48 PM in response to emtastic05
Level 10 (141,223 points)

Mac OS X

Jul 21, 2015 2:48 PM in response to emtastic05

Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there. Be sure to create a PDF file of the book as described in this Apple document Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support while in the Safe Mode and check it for any missing photos or text or incorrect color issues before ordering.
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