kazzontour
Level 1 (0 points)

Q: I cannot get my purchases from iTunes to my iPhone

I purchased an audio book in iTunes on my mac and when i go to download it on my iPhone it has not registered that I have already paid for it. It is not the same computer that i sync my phone too but it uses the same iTunes account.

iPhone 6 Plus, iOS 8.4

Posted on Jul 19, 2015 8:03 PM

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kazzontour

Q: I cannot get my purchases from iTunes to my iPhone

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  • by pedro d,

    pedro d pedro d Jul 21, 2015 3:08 PM in response to kazzontour
    Community Specialists
    Jul 21, 2015 3:08 PM in response to kazzontour

    Hello there, kazzontour.

     

     

     

    It sounds like you're trying to download your audiobooks from your iOS device. The following Knowledge Base article advises that Audiobooks need to be synced to your device:

     

     

     

    Download past purchases from iTunes in the Cloud - Apple Support

     

     

    Audiobooks

    If you made a backup of these items on your Mac or PC, you can sync the items to your iOS device. You can't download these items again from iTunes in the Cloud.

     

     

    That referenced article provides this guidance:

     

     

    Set up syncing

    1. Open iTunes. Make sure that you have the latest version.
    2. Connect the iOS device to your computer using the included USB cable.
    3. Locate your connected device.
    4. After clicking on your iOS device, tabs appear on the left side of the iTunes window under Settings.

      Some tabs might not appear if you don't have the corresponding content in your iTunes library. For example, if you don't have any podcasts in your library, the Podcast tab won't appear. Your tabs might include some or all of those listed below:

      Summary: Features information about your device, options for backing up or updating your device, and accessibility settings.
      Info: Sync your contacts and calendars.
      Apps: Manage your apps and file sharing.
      Music: Sync your music.
      Movies: Sync your movies.
      TV Shows: Sync your TV shows.
      Podcasts: Sync your podcasts.
      iTunes U: Sync your iTunes U courses.
      Books: Sync your books and and PDF documents.
      Audiobooks: Sync your audiobooks.
      Tones: Sync your ring and other alert tones.
      Photos: Sync your photos. Learn how to sync photos with iTunes.
      On My Device: Shows you the music, movies, TV shows, podcasts, books, audiobooks, tones, and voice memos that are on your device.

    5. You can turn on syncing for Music, Movies, TV Shows, Podcasts, Books, Audiobooks, Tones, Photos, and Info. To turn on syncing, click the content type from the list under settings, then click the box next to Sync [content type]. If there's a check in the box already, syncing is turned on for that tab. To turn off syncing, uncheck the box.
    6. Click the Sync button in the lower-right corner of the screen to sync your content. Only the information in the content list you've enabled syncing for will sync to your computer. If you made any changes to any of the settings, first click the apply button.

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.