My iPad won't charge while I use it

My iPad won't charge while I use it. It charges fine (slow but fine) when I'm not using it but then if I'm using it it's like it just starts slowly losing battery. This only started happening recently. My iPad is an iPad 2 and I've had it for about 2 years. Also I don't use the original cord anymore and the cord I use is not an apple cord. Is that the problem? If not what is?

Posted on Jul 20, 2015 6:22 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2015 6:28 AM

The cable may be the reason for the problem. Try using the one manufactured by Apple.

Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

3 replies
Question marked as Top-ranking reply

Jul 20, 2015 6:28 AM in response to happymegan123

The cable may be the reason for the problem. Try using the one manufactured by Apple.

Try to reset your device. This won't delete your data stored on the phone.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

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My iPad won't charge while I use it

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