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Helpful answers
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Jul 20, 2015 6:53 AM in response to Haneezby Linc Davis,These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
A GPU restart report has a name that begins with "Kernel" and ends in ".gpuRestart".There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A GPU restart report has a name that begins with "Kernel" and ends in ".gpuRestart". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
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Jul 21, 2015 1:24 AM in response to Linc Davisby Haneez,Dear Davis,
Thanks for your reply. As suggested, I opened console, and on left I clicked on System Diagnostic Reports. After clicking, it further gives a list of reports all starting with "awd-date-myname". But I didnt see any report named kernel or anything like that. Am I doing something wrong.? I am bit terrified incase that shutdown thing happens in middle of conference or important task. I would appreciate your help in this matter as I've been using Apple notebooks since 2006 and never faced anything like this before.
Thanks
Regards
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Jul 21, 2015 5:27 AM in response to Haneezby Linc Davis,These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopyCopy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
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Jul 21, 2015 10:38 PM in response to Linc Davisby Haneez,Dear Davis,
Thanks for your reply. I followed your instruction. Terminal gave an output that no such file or directory.
Maybe I shall explaon the problem again: All of sudden macbook went off and within fraction of second it restarted itself, with something written in gray on white background that your mac encountered a problem and then it would again start right from where I left. It has happened twice in the past one month.
Also to mention not sure if it would help, I just realised that I am running OS X Yosemite 10.10.4
I appreciate your time and effort.
Thanks
Regards
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Jul 22, 2015 3:25 AM in response to Haneezby OGELTHORPE,There may have been a kernel panic. Look at these instructions and if there was one, post it:
https://support.apple.com/en-us/HT201753
It may provide a clue.
Ciao.
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Jul 22, 2015 5:11 AM in response to Haneezby Linc Davis,Terminal gave an output that no such file or directory.
Please post a screenshot that shows what you did. Be careful not to include any private information.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.
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Nov 15, 2015 1:30 AM in response to Linc Davisby Haneez,Dear Linc Davis,
May I please ask for you help again. This morning again my MacBook Pro mid 2012, 10.11.1 shut itself off and started instantly, while restarting it displayed message your mac encountered a problem. I am bit worried that this happend 3 times untill now in past 6 months. Although its rare but it seem something serious. I have tried your above given answers but Terminal window doesn't show anything after copying the command you asked to paste there it showed the following:
Last login: Sun Nov 15 09:16:11 on ttys000
Hanishs-MacBook-Pro:~ Hanish$ syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Hanishs-MacBook-Pro:~ Hanish$
I would really apreciate your help.
Thanks