0026736E48E6 error trying to AirPrint

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30 points

0026736E48E6 error trying to AirPrint

I am trying to print from my iPhone 6 running iOS 8.4 to an AirPrint-compatible Ricoh MP C8002 (which is up-to-date on drivers). I tap the Share icon, then select Print from the options shown. In Printer Options, the Ricoh MP C8002 appears in the Printer section. I tap Print. After a few seconds, a message pops up that says:

RICOH MP C8002

[0026736E48E6]

An error occurred printing this document.

Cancel Try Again

Tapping Try Again yields the same results. Support from the printer vendor is unable to help. Wireless printing does work between these devices using the Printer Pro or Ricoh Print&Scan apps, but their usefulness is limited. I need to be able to use AirPrint for full functionality.

Does anyone have any suggestions?

iPhone 6, iOS 8.4

Posted on Jul 20, 2015 7:09 AM

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Answer 1

Jul 20, 2015 7:44 AM in response to steveald

When in doubt, reboot. In this case, your router, the printer, and the iPhone.

Has Airprint worked in the past, or has it never worked?

And I hope I'm not being too obvious, but are the iPhone and the printer connected to the same WiFi network?

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Answer 2

steveald Author

Level 1

30 points

Jul 20, 2015 12:34 PM in response to Lawrence Finch

Had power-cycled router, resulting in error described.

Rebooted printer, with new results: Selecting Print yields Printing to "RICOH MP C8002..." dialog box which displays "Contacting Printer", "Preparing", and "Sending to Printer Page 1 of...". But then nothing happens.

Restarted iPhone with no change in results.

This is a fairly new printer. But I think we were able to print via AirPrint previously. I know we can print some things using the Printer Pro and Ricoh Scan&Print apps. But they don't work nearly as well as AirPrint does. All on the same WiFi network.

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Answer 3

Jul 20, 2015 2:50 PM in response to steveald

That sounds more like a printer problem. Is anything displayed on the printer itself? Does it wake up?

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Answer 4

steveald Author

Level 1

30 points

Jul 20, 2015 3:07 PM in response to Lawrence Finch

No. Nothing even appears in the print buffer when accessing the printer's web interface.

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Answer 5

Jul 20, 2015 3:58 PM in response to steveald

I'm almost out of ideas. Check your router settings for blocked ports that may be needed. Airprint does not have specific port requirements, but I believe it uses standard network printing ports.

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Answer 6

Jul 23, 2015 4:02 AM in response to steveald

It is Apple at fault really, they broke the Ricoh AirPrint capability on the move from iOS8.3 (worked) to 8.4.

They made a change to the Certificate key algorithm requirement to a length not supported by Ricoh.

There should be updated Ricoh firmware in the near future to fix what Apple broke.

Log a call with your Ricoh supplier, they should be able to log it and let you know when a fix is available.

The Ricoh print and scan app is pretty good IMHO, it at least prints pictures correctly, AirPrint doesn't attempt to fit it to the page size.

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Answer 7

steveald Author

Level 1

30 points

Jul 23, 2015 5:36 AM in response to D-Plymouth

Thanks D. Our printer and network techs and I were circling around that conclusion without knowing for sure. We'll just wait for a fix.

And thanks for your efforts, Lawrence.

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Answer 8

Jul 23, 2015 6:26 AM in response to steveald

No worries at all, glad to offer the cause as not knowing is frustrating.

Oh and the 'error' is your machines MAC address 🙂

I think the fix should be out mid August but keep pressing your supplier.

Cheers

D

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Answer 9

Jul 23, 2015 6:30 AM in response to D-Plymouth

D-Plymouth wrote:

It is Apple at fault really, they broke the Ricoh AirPrint capability on the move from iOS8.3 (worked) to 8.4.

They made a change to the Certificate key algorithm requirement to a length not supported by Ricoh.

There should be updated Ricoh firmware in the near future to fix what Apple broke.

Log a call with your Ricoh supplier, they should be able to log it and let you know when a fix is available.

The Ricoh print and scan app is pretty good IMHO, it at least prints pictures correctly, AirPrint doesn't attempt to fit it to the page size.

So Apple made the phone more secure, and that is a bad thing? The wonders of the modern world!

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Answer 10

Jul 30, 2015 2:11 PM in response to Lawrence Finch

No, it is a good thing they increased the certificate key from 512 to 2048 bits, it is just the message didn't propagate to Ricoh fast enough for them to catch the issue before people fell foul of it.

New release 'Network Support' firmware is out (and it works 🙂 )so it should be a simple job to get the functionality back.

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Answer 11

Jul 30, 2015 2:16 PM in response to D-Plymouth

Thanks for the update; Ricoh owners should be happy again. There's always the question of what's "fast enough." It likely that Ricoh (and other manufacturers) were notified months ahead, but software updates containing cumulative fixes and enhancements go out on a fixed schedule, and Apple's notification did not come in time for a scheduled update from Ricoh. I have to deal with issues like this regularly.

Edit: My HP printer was ready when 8.4 arrived.

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