cdhw: No, I didn't see that page. I had the uninstaller on the iMac (since originally downloading TR several moons since). If the etre doesn't help then I'll contact IBM direct.
I have used Trusteer (in blind faith that it is actually doing what it says) for a long time without any trouble. However, a "clean out" of safari made me think it had somehow become detached from Safari so i decided to download and install again. I had forgotten that the former "green square" indicating protection had been replaced by green lettering in the URL box so there was probably no need to reinstall anyway.
However, after downloading again I went to the System preference to get it to conform that there were no updates available and that's when the problem arose.
OK, here's the etre report. Alas my technical knowledge doesn't allow me to fully understand it so if anything stands out llike a sore thumb then advice would be much appreciated.
Incidentally I do have the Mac version of avg-antivirus installed. Until recently I received and worked on many Windoze files which came via email, so I favoured anti-virus software so that I didn't pass anything on to my clients. I used Sophos for a while but a security minded friend advised that avg was now the best - and it's free!
OK, here goes ...
Problem description:
Trusteer Rapport Preference panel constantly crashing on launch.
EtreCheck version: 2.2 (132)
Report generated 7/20/15, 4:07 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Late 2009) (Technical Specifications)
iMac - model: iMac11,1
1 2.8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 5:40:14
Disk Information: ℹ️
WDC WD1001FALS-40U9B0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Grumpy (disk0s2) / : 983.21 GB (133.28 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
eDrive (disk0s4) <not mounted> : 16.00 GB
OPTIARC DVD RW AD-5670SC
USB Information: ℹ️
MediaTek Inc MT1887
Amazon Amazon Kindle
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/AVG AntiVirus.app
[loaded] com.avg.Antivirus.OnAccess.kext (2015.0 - SDK 10.8) [Click for support]
/Applications/Audio:Video programs/Video/MacX DVD Video Converter Pro Pack 5.1.7.app
[not loaded] com.digiarty.driver.goodSysAudioCapture (1 - SDK 10.10) [Click for support]
/Applications/HardwareMonitor.app
[not loaded] com.bresink.driver.BRESINKx86Monitoring (4.0) [Click for support]
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.36 36 - SDK 10.6) [Click for support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.2.0 28956 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.netbridge (10.2.0 28956 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.usbconnect (10.2.0 28956 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.vnic (10.2.0 28956 - SDK 10.7) [Click for support]
/Applications/TechTool Pro 8/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.10) [Click for support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.10) [Click for support]
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Applications/Toast 11 Titanium/Toast 11 Titanium.app
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
/Library/Checkmate/CheckmateWorkerDaemon.app
[not loaded] com.micromat.driver.SPDKernel (1 - SDK 10.8) [Click for support]
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4234 - SDK 10.8) [Click for support]
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Click for support]
[loaded] com.vara.driver.VaraAudio (1.0.3) [Click for support]
Launch Agents: ℹ️
[running] com.avg.Antivirus.gui.plist [Click for support]
[running] com.fsecure.freedome.gui.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.micromat.CheckmateAgent.plist [Click for support]
[running] com.micromat.TechToolProAgent.plist [Click for support]
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]
[failed] com.trusteer.rapport.rapportd.plist [Click for support] [Click for details]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Click for support]
[running] com.avg.Antivirus.infosd.plist [Click for support]
[running] com.avg.Antivirus.services.plist [Click for support]
[loaded] com.fsecure.freedome.uninstall.plist [Click for support]
[loaded] com.fsecure.freedome.vpn.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.klieme.TimeMachineScheduler.plist [Click for support]
[running] com.klieme.TimeMachineScheduler.wake.plist [Click for support]
[loaded] com.klieme.TMSHelper.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[running] com.micromat.CheckmateIdleDaemon.plist [Click for support]
[loaded] com.micromat.CheckmateWorkerDaemon.plist [Click for support]
[running] com.micromat.TechToolProDaemon.plist [Click for support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]
[running] com.speedtools.scheduleagent.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
[running] edu.stanford.folding.fahclient.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.aviator.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
[running] com.parallels.mobile.startgui.launchagent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Caffeine Application (/Applications/Caffeine.app)
Dropbox Application (/Applications/Dropbox.app)
SMARTReporter Application (/Applications/SMARTReporter.app)
MiniUsage Application (/Applications/MiniUsage.app)
Dashboard KickStart Application Hidden (/Library/PreferencePanes/Dashboard KickStart.prefPane/Contents/Resources/Dashboard KickStart.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Audio Hijack 3 Schedule Helper Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)
Change Desktop Application (/Applications/Change Desktop.app)
DragThing Application (/Applications/Utilities/DragThing.app)
Internet Plug-ins: ℹ️
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
DFusionWebPluginS64: Version: Unknown [Click for support]
eMusicRemote: Version: Unknown [Click for support]
iPhotoPhotocast: Version: 7.0
PepperFlashPlayer: Version: 18.0.0.209 - SDK 10.6 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
DirectorShockwave: Version: 11.6.4r634 [Click for support]
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
DFusionWebPlugin: Version: Unknown [Click for support]
Yahoo! Installer 3: Version: 1.0.128 [Click for support]
eMusic: Version: Unknown
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
CouponPrinter-FireFox: Version: Version 1.0.11X
CouponPrinter-FireFox_v2: Version: 1.1.1 [Click for support]
eSignerPlugin: Version: 1.5 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.3.4.4 - SDK 10.7 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
Safari Extensions: ℹ️
1Password
Adblock Plus
Amazon Shopping Assistant Adware! [Click to remove]
Ebay Shopping Assistant Adware! [Click to remove]
3rd Party Preference Panes: ℹ️
Dashboard KickStart [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
TechTool Protection [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Grumpy: Disk size: 983.21 GB Disk used: 849.93 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 63
Oldest backup: 2014-10-03 01:21:41 +0000
Last backup: 2015-07-20 08:47:42 +0000
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 849.93 GB X 3)
Top Processes by CPU: ℹ️
741% FahCore_a4
8% syslogd
7% WindowServer
4% rooksd
4% launchd
Top Processes by Memory: ℹ️
1.07 GB kernel_task
508 MB FahCore_a4
492 MB com.apple.WebKit.WebContent(5)
360 MB mds_stores
229 MB Change Desktop
Virtual Memory Information: ℹ️
8.36 GB Free RAM
7.63 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jul 20, 2015, 03:16:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/System Preferences_2015-07-20-151620_[redacted].crash
Jul 20, 2015, 03:16:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/System Preferences_2015-07-20-151610_[redacted].crash
Jul 20, 2015, 02:40:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/System Preferences_2015-07-20-144027_[redacted].crash
Jul 20, 2015, 02:40:15 PM /Users/[redacted]/Library/Logs/DiagnosticReports/System Preferences_2015-07-20-144015_[redacted].crash
Jul 20, 2015, 02:40:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/System Preferences_2015-07-20-144006_[redacted].crash
Jul 20, 2015, 02:36:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-07-20-143648_[reda cted].crash
Jul 20, 2015, 10:20:33 AM Self test - passed
