I have a message that is up on my Safari that says my Mac is infected and i must call MacSaver to get it cleaned up. Can I just get rid of this? It will not allow me to close Safari or do anything else.
doug
iMac (21.5-inch, Mid 2014), OS X Yosemite (10.10.4)
This is a scam. Please don’t call the number.
1. Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
2. Relaunch Safari holding the shift key down.
3. Turn off wifi and turn it back on.
Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.
Visit another website.
You won’t have internet connection.
Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.
Select your Network.
4. Safari > Preferences > Privacy
Cookies and website data:
Click “Details” button.
Remove the cookie related to this, if there is one.
This is a scam. Please don’t call the number.
1. Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
2. Relaunch Safari holding the shift key down.
3. Turn off wifi and turn it back on.
Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.
Visit another website.
You won’t have internet connection.
Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.
Select your Network.
4. Safari > Preferences > Privacy
Cookies and website data:
Click “Details” button.
Remove the cookie related to this, if there is one.
In step 3 I am not able to navigate to another website. The screen is frozen. Any other ideas?
Thank you. Very clear steps.
I made a typo trying to access Thingiverse.com and was taken to the Macsaver101.com site with the popup. Both froze on the screen.
Followed your steps
•Force Quit Safari.
*Disconnected from network (in my case, unplugged ethernet cable)
• Reopened Safari. Shift Key Down
Clicked "Don't Reopen" for the Safari box asking about reopening windows from the previous Safari session.
•entered the URL for DuckDuckGo.com
*Reconnected the network.
•Opened Safari Cookies and found a cookie for macsaver101.com which I removed.
I don't know if Macsaver101 installed any additional cookies with more obscure names. Nothing caught my eye. But, I may restore my Cookies folder from a TimeMachine backup of a few days ago just to be sure. Haven't done that yet.
Now, 12 hours later, and thanks to you all continues to work smoothly.
Holding down shift key does NOT cause Safari to come back up without malware. It's still there and with Safari frozen, I can't do anything else.
See A Browser Pop-up has Taken Over Safari for additional solutions.
(Note that I am affiliated with that site, and some pages contain ads).
Also see How to get rid of travi.com's "You May need to fix Windows" which outlines a number of other strategies, and which contains a number of additional links.
Thanks …. removing the first extensions listed by Steve Jobs took care of the problem. Thanks for J Foleys reply also.
what is macsaver101 and how do i get it off of my mac?
