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Jul 22, 2015 9:50 AM in response to Liam_429by judysings,Hi Liam_429,
Are you trying to update your iPhone via iTunes or over the air? What version of the operating system / iTunes is on your computer? Here is some information for updating over the air:
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT204204Resolve issues with an over-the-air iOS update - Apple Support
https://support.apple.com/en-us/HT201435Take care,
