Q: An employee locked us out of an iPad using his Apple ID and refuses to remove it, which has made the iPad Air which is brand new useless to us. Does anyone know how this can be fixe?
How do I remove an employees personal Apple ID from an iPad Air when they have locked us out of using it?
Posted on Jul 20, 2015 12:54 PM
Hi Tethyra,
If your business/company purchased the device directly from Apple and if you have proof of purchase with your business name on the receipt, you can call Apple's Enterprise Support and have them remove activation lock.
I manage a fleet of iPads for a large school district and we have had numerous students tie their Apple ID's to devices and enable Activation Lock. Fortunately, Apple now has the Device Enrollment Program (DEP) which we use to supervise our devices, and it allows us to use our MDM (we use Casper) to remove Activation Lock if a student enables it on their device. Here is one of Apple's articles on using MDM with Activation Lock:
Use Mobile Device Management and Find My iPhone Activation Lock
https://support.apple.com/en-us/HT202804
I recommend that you enroll your company in DEP and use an MDM to manage your iPads so that if this happens in the future you can remove Activation Lock yourself. You can do quite a bit of management OTA with an MDM which will save you time in the long run, especially if you have a large number of iPads.
Hope this answers your question!
~Joe
Posted on Jul 20, 2015 3:41 PM