mia parker

Q: hi, i have a mac book pro and when i FaceTime someone i can hear them without some headphones but when i am not using headphones they can't hear me. Also i can find FaceTime settings on my mac

So my FaceTime on my mac heres what i need help with:

- when i have headphones in the person on the other end cannot hear me but i can hear her.

- i can't find FaceTime settings either

MacBook Pro

Posted on Jul 20, 2015 1:11 PM

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Q: hi, i have a mac book pro and when i FaceTime someone i can hear them without some headphones but when i am not using headphones t ... more

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  • by Jason L,

    Jason L Jason L Jul 22, 2015 11:41 AM in response to mia parker
    Community Specialists
    Jul 22, 2015 11:41 AM in response to mia parker

    Hello Mia,

    Welcome to Apple Support Communities.

     

    The article linked below provides a lot of great troubleshooting tips for FaceTime issues, which should help you resolve the issue with the microphone not working and help you locate the preferences for FaceTime.

    FaceTime for Mac: Troubleshooting FaceTime - Apple Support

    • A microphone. 
         
      • You can use a built-in microphone, or connect an external microphone to your computer’s audio input port.
      •  
      • You can use compatible Bluetooth or USB microphone or headsets.

    If you have multiple cameras or microphones attached to your computer, use the Video menu to select the camera or microphone you wish to use with FaceTime for Mac.

     

    So long.