My ipod 5 won't turn on and my home button is broken so I can't restart it!!!! What do I do?

My home button is stuck and I was watching Netflix and then I locked my screen and left it for five minutes. When I came back it would not turn back on. All the help sites I have visited have said to reset it by holding down the home and power button my home button is broken. How do I fix this???? I plugged it in but it won't charge or turn on. Also I tried plugging it in to my computer it doesn't work. The apple site wants my serial number but I can't access it because my ipod is off and won't turn on. HELLLLLLLLPPPPPPPPPP

iPod touch, iOS 8.4

Posted on Jul 20, 2015 3:02 PM

Reply
7 replies

Jul 20, 2015 5:39 PM in response to Abby Carlton

Connect to iTunes,

Restore using iTunes

If you've synced your device with iTunes, you can restore your device.

  1. Connect your device to the computer you synced with.
  2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
  3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
  4. Once the sync and backup have finished,click Restore [your device].
    User uploaded file
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
  6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

Get more help

If you can’t force restart or use recovery mode because of broken buttons, contact Apple Support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My ipod 5 won't turn on and my home button is broken so I can't restart it!!!! What do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.