Newest episodes not showing in iTunes but exist if I subscribe

Question

Level 1

30 points

Newest episodes not showing in iTunes but exist if I subscribe

I have 40+ episodes of my podcast and everything has seemed fine but today I went to look for a link to my podcast from a browser and the most recent episode listed is from about 6 months ago! I checked my feed and all seems fine. If I subscribe to the podcasts it will show the most recent shows correctly but only after subscribing. Basically it looks like a podcast that is not updated often which is not the case. I use feedburner and to generate the XML file I use an old program called Feed4All (which I would love to find a suitable windows replacement of)

The feed is

http://feeds.feedburner.com/OnTheOdd

the link I found (same content in the iTunes store) which has missing episodes is

https://itunes.apple.com/us/podcast/on-odd-hyperspace-mentalist/id720151331?i=33 5929083&mt=2

please help me figure what is wrong!

Posted on Jul 20, 2015 6:54 PM

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Answer 1

Best reply

Roger Wilmut1

Level 10

131,146 points

Jul 20, 2015 10:55 PM in response to DarkMark

I can see on obvious reason for this. It may be that the Store has simply got 'stuck' and is failing to check your feed - it's not unknown, though it's unusual for it to go on for so long. You should contact Support - go to https://itunespodcasts.zendesk.com/hc/en-us/requests/new and from the 'Choose a Topic' menu choose 'Reactivate Feed' then proceed from there.

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Answer 2

DarkMark Author

Level 1

30 points

Jul 22, 2015 6:21 AM in response to Roger Wilmut1

Thank you Roger! I sent out a request for them to take a look.

What is kind of a bummer is that our numbers have been pretty good this year and I can't help but wonder if they would have been even better had this been updating - oh well

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Answer 3

DarkMark Author

Level 1

30 points

Aug 8, 2015 12:16 PM in response to Roger Wilmut1

Just to follow up I received this from iTunes. Apparently there is no set date when I can expect my problem to be resolved but they did at least acknowledge it. Have ever seen this letter to anyone Roger?

Hi Mark,

Thank you for your patience as we work to resolve this issue.

We were able to replicate the issue that your are currently experiencing with your podcast feed at http://feeds.feedburner.com/OnTheOdd.

Please note that this issue has been escalated to our engineering team for further review. At this time, we do not have a solidified fix date in place but are working to resolve the issue as quickly as possible.

Thanks for your patience,

Morgan
___

iTunes Podcasts
support.itunespodcasts.com
Follow us @iTunesPodcasts

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Answer 4

Aug 8, 2015 12:36 PM in response to DarkMark

People have sometimes had help from Support when the problem is at Apple's end, though I don't think I've seen anything quoted. It's at least a good thing that they agree there is a fault and are working on it.

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Answer 5

DarkMark Author

Level 1

30 points

Sep 11, 2015 5:33 PM in response to Roger Wilmut1

Well it seems my problem has been fixed but I am going to take credit here - I recreated the RSS feed by hand, line by line and removed anything that seemed to be unnecessary. Voila! all my episodes popped up! thanks for the support!

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