HT203031: Where do I find my Case or Repair ID?
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Q: I'm using iPhone 5s with the iOS.8.4. my phone can not load or boot pass the apple icon and it stays that way forever. I've tried ... I'm using iPhone 5s with the iOS.8.4. my phone can not load or boot pass the apple icon and it stays that way forever. I've tried all necessary effort to restore factory settings but it keeps acting this way after the settings is been restored please HELP more
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Helpful answers
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Jul 20, 2015 6:49 PM in response to solomonfromwarriby ChrisJ4203,If you have followed the steps in this support document https://support.apple.com/en-us/HT201263 and are still unable to restore the device, then make an appointment at the Genius Bar of the nearest Apple Store to have the hardware checked.