HT201412: If your iPhone, iPad, or iPod touch won't turn on

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chrisconder

Q: I can't get through to apple care because i can't find my serial number because my phone won't turn on or off.

My phone just has the apple logo on it. It won't charge past that. It was working fine. Now I can't turn it on or off or force it with the two buttons held together. I have tried all the help files online. I can't find the serial number to go to apple support because it won't turn on properly.

iPhone 4

Posted on Jul 20, 2015 11:33 PM

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Q: I can't get through to apple care because i can't find my serial number because my phone won't turn on or off.

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