I can't get through to apple care because i can't find my serial number because my phone won't turn on or off.

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Level 1

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I can't get through to apple care because i can't find my serial number because my phone won't turn on or off.

My phone just has the apple logo on it. It won't charge past that. It was working fine. Now I can't turn it on or off or force it with the two buttons held together. I have tried all the help files online. I can't find the serial number to go to apple support because it won't turn on properly.

iPhone 4

Posted on Jul 20, 2015 11:33 PM

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Answer 1

King_Penguin

Level 10

334,336 points

Jul 20, 2015 11:43 PM in response to chrisconder

If the phone is registered to your account then you can get the serial number from there : https://supportprofile.apple.com/

It's also written on the back of the phone, or if you have a backup of the phone on your computer's iTunes then go into Edit > Preferences (iTunes > Preferences on a Mac) and on the Devices tab hover your mouse pointer over its backup name :

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