You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Songs disappear from my playlist

Hello, now I'm new to these forums and apparently Apple does not care for their customers according to the ones commenting here, but I might get help from some of you users here


I'm having an issue where songs on Apple Music just keeps disappearing. I have my playlist with 411 songs and it has now been reduced to 399, so that means a lot of songs have just disappeared. One of the songs were Wildest Dreams by Taylor Swift, I searched for it again and found it with no problem, however if this is meant to be a paid app, then I suggest you get your **** together and fix it. At this point the app is just one big hassle, needing to re-add songs that disappear is a huge job when you have to continue doing it every single day.


If this ain't fixed in a short while I might as well go back to Spotify, their stuff does actually work, the songs there does actually stay in my playlist forever instead of slowly disappearing.



Can this be fixed by us ordinary people or do we have to wait for Apple's slow *** to fix it?


Thanks

iPhone 6 Plus, iOS 8.4

Posted on Jul 20, 2015 7:30 PM

Reply
32 replies

Jul 23, 2017 4:13 PM in response to Havoc-7

today i couldn't drag itunes from the pc to the iphone manually like i usually do, then i checked youtube they said i had to enable a setting, a setting that says manually manage music and songs then the iphone didn't let me enable it without enabling sync then i enabled sync then all my songs disappeared i had 360 and suddenly they became 8

i tried to restore and everything nothing worked i lost the songs

im considering buying android phone again

im tired of this stupid system

android overheat and get stuck but you know what .. their system is way more simple and comfortable than iphone

the iphone you need to watch tutorial for 3 hours how to copy itunes from your iphone to your pc

and update every two days things are getting so worse

Nov 19, 2017 5:12 AM in response to Havoc-7

I have been having the same issue as well and it amazes how this complaint has been on since 2014 and Apple hasn’t proffered any solution to the problem rather their geniuses went ahead to remove Spotify from the App Store as most people with this issue were moving on to Spotify. Since some high iqed genius could think of removing Spotify why didn’t they think of solving their own problems??????! It’s so annoying especially for someone like me who is an avid music lover and one of the main reasons I purchased this phone is to have access to Apple Music then I now have to deal with this?! It freaking annoying when you down load songs then want to play something and half of what you downloaded has disappeared!! You can’t even remember what to re download and you won’t even realize till you want to play a particular song and you check you library and whoosh it’s gone. APPLE MUSIC PLEASE WHAT IS THE SOLUTION TO THIS GLITCH AS THIS IS BEYOND ANNOYING!!!!!

Jul 21, 2015 9:30 PM in response to Havoc-7

I'm having the same problem, and it is terribly annoying! But the issue doesn't seem to be very widespread, became there don't seem to be many comments about this happening. Are people just not creating playlist, or not paying close attention to what's in them? The only thing I can think of is that perhaps the error is caused by the phone playlist syncing with an older version of the playlist on Apple's iCloud servers. I've tried everything, including a full factory restart, all to no avail. I really hope this issue gets some attention and that a fix is provided...

Jul 22, 2015 11:01 AM in response to Eruedraith

I have exactly the same issue. Random tracks just disappear from both playlists and My Music. Sometimes tracks disappear the next day and sometimes several days later. There appears to be no logical explanation; I could almost understand if it was whole albums or artists which were disappearing but it seems to be truly random. I have tried re-booting my iPhone and removing everything and starting from scratch (not a quick process) but alas no joy. I can only hope Apple read these and get this sorted otherwise I'll not be paying for this!

Jul 24, 2015 10:01 AM in response to williamfromerskine

New development today: I was frustrated with the disappearing songs, so I stopped trying to add them back in. Today, however, about 100 songs that had previously disappeared showed back up in the playlist again. Perhaps Apple is getting their servers in order (I still feel pretty sure that this is a server-related issue)? Anyone else experience songs automatically showing back up again?

Jul 24, 2015 10:13 AM in response to Havoc-7

The worse thing in this fruit-land is syncing and using more than 1 iOS device for whole music library. Now I have deleted manully all the music from Mac (in iTunes), I use iPhone to play everywhere (home at Apple TV, on the go, in car etc.), and I try to have the same music library on iPad mini 2, but it seems to be not possible to have offline 1:1 copy of the iPhone music library. I am tired, this ecosystem is terrible, it is beatifuly packaged communism and fascism in one. I am from Poland and I know results of — and how works — communism and fascism.

Jul 24, 2015 11:58 AM in response to Havoc-7

Seriously! I had 127 songs in one of my playlist and only had 9 left yesterday morning. I checked the other playlists and they seem to be left in tact. However, a few hours later, they all were reduced to just a few songs. This was on my iPhone.


Luckily, I checked my mac and iPad and the playlists all seemed to be intact still. Whew! I thought to myself, "Must be a server thing on Apple's end."


Then, cut to today, my playlists seemed to think that it was a good idea to sync my mac and iPad to the playlists that were showing up in my iPhone. WHAT THE HECK HAPPENED?!?!?! I'm not an idiot. In fact, I work in tech and understand that this was not a user error. This has to be an issue on Apple's side.


Hours and hours of carefully adding my Spotify playlists song-by-song to the new Apple Music service and now they're just all gone. I don't even know what to do. I'm just speechless. I doubt that even Apple would be able to salvage the playlists that I once had.


Silver lining is, I guess I could turn my Spotify subscription back on. At least they've never once messed up my playlists in the few years that I've had them. But I really just wanted Apple Music to work.


Apple, seriously?! What's going on?

Jul 31, 2015 11:48 PM in response to wryman1982

Same issue, playlist having 15 songs in iTunes (Mac) and only 13 on iOS. The missing songs don't even show up in my library. According to my experience, if there are any songs in the playlist that later disappear from the Apple Music catalogue (I have one in this playlist), then it simply breaks the playlist. After I removed this one song, the rest of them synced back perfectly just the way the playlist looked like in iTunes.


The truly annoying thing is that this song was available when I searched for it in iTunes (in the Apple Music catalogue), and I could play it on my Mac, but it didn't even show up in the search results when I looked for it on iOS. It might be that some artists and record companies don't allow mobile device streaming, but this is lunacy; to have crippled playlists because of this? I am seriously considering switching back to Spotify, because this is making my life a living h3ll, having to worry about how many of my songs disappear every time I hit the road, and of course if a playlist breaks, most songs are no longer available for offline listening.

Aug 3, 2015 12:23 PM in response to Havoc-7

I have a similar problem:

1. The number of songs in one of my playlists went down from 34 to 5 on my iPhone and to 13 on my iMac. All songs that disappeared from this playlist are still on my iMac in my own (general) Music library. One song showed up twice in each playlist. The second appearance had a duplicate title, but the wrong music.

2. I searched my own Music library for a song. The song could not be found. I checked the length of the song on-line. Then I sorted my songs in my Music library by time. I found the missing song but it had the wrong song name and wrong artist name.

3. The deeper I get into my purchased songs, the more I realize that the titles of the songs don't match the proper music.


I realize there are many other members having problems and hope that Apple will soon come up with a solution. Meanwhile, I hope that one of community members may have a solution. Should I meanwhile cancel my Music subscription? Or has the damage already be done!

Songs disappear from my playlist

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.