HT201516: Mac OS X: How to troubleshoot a software issue
Learn about Mac OS X: How to troubleshoot a software issue
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Helpful answers
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Jul 21, 2015 5:13 AM in response to Saxum Marisby thunderzzz,★HelpfulTry restarting your Mac in Safe mode:
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disk and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
Also run Etre Check tool and post results here: Using EtreCheck
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Jul 21, 2015 9:59 AM in response to thunderzzzby Saxum Maris,Thunderzzz - thanks for the help. My Mac is back in fine form after following your advice. Awesome!
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