yosemite won't print PDF doc with brothers printer

This is the most vexing problem. My Mid 2010 MacPro won't print PDF's. However, I can print PDFs using Fusion/win7/adobe and if opened in "Preview". I can also print PDFs from the same Brothers printer using my MacBookPro, set up the same as my Mac Pro. The same problem exists with my HP Laserjet Color Printer. Also, and this is even more weird, some of the menu button will not resolve. What does that mean? The graphic of the button does not display. This issue came to light when I loaded H&R Block tax cut and none of the navigation buttons would display. However, if mouse clicked, the menu action would run. This appears to be completely unassociated but still it might indicate what needs fixing. When I try and print with OS X 10.10.4.

Some more background:

I have a Mid 2010 Mac Pro with 2X2.4 GHz Quad Core Xeon Processors

36 GB of memory, ATI Radeon HD 5870 -1024 MB Video card.

This desktop has 5 Drives installed: 2 SSD's and 3 HDDs. The bootable drive is an SSD and the second SSD is used for VM's in Fusion. One HDD is used as the primary working storage, while the other three are used for backups.


I have run Disk Utility from the Recovery Option and repaired permissions for the Boot SSD and repaired disk errors for all drives.


I have another Brother printer that just stopped working awhile back. Now it seems clear that this was not a printer problem per se. I had some trouble a while back (Over 4 years ago) recovering my Boot drive with the help of Apple Care which has now expired now. This required the Apple Store to reinstall the OS at that time. Corruption caused by a UPS which was undersized and lost power.


I have installed the OS on an SSD which was formatted as Journaled HFS Plus and reinstalled the OS. I uninstalled the print drivers and reinstalled the whole package, as well as upgrading the firmware for the printer.


Found this error log entry:

Verifying and repairing partition map for “CT1000BX100SSD1 Media

Checking prerequisites

Checking the partition list

Adjusting partition map to fit whole disk as required

Checking for an EFI system partition

Checking the EFI system partition’s size

Checking the EFI system partition’s file system

Checking the EFI system partition’s folder content

Checking all HFS data partition loader spaces

Checking booter partitions

Checking booter partition disk0s3Repairing file system.

Checking Journaled HFS Plus volume.Checking extents overflow file.

Checking catalog file.

Checking multi-linked files.

Checking catalog hierarchy.

Checking extended attributes file.

Checking volume bitmap.

Checking volume information.The volume Recovery HD appears to be OK.

File system check exit code is 0.

Updating boot support partitions for the volume as required.

Reviewing boot support loaders

Checking Core Storage Physical Volume partitions

Updating Windows boot.ini files as required

The partition map appears to be OK

Repairing permissions for “Macintosh SSD OS-X

Group differs on “Library/Printers”; should be 80; group is 0.

Repaired “Library/Printers

”Group differs on “Library/Printers/Icons”; should be 80; group is 0.

Repaired “Library/Printers/Icons

”Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.

Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r— .

Repaired “Library/Printers/InstalledPrinters.plist

”Group differs on “Library/Printers/PPDs”; should be 80; group is 0.

Repaired “Library/Printers/PPDs”Group differs on “Library/Printers/PPDs/Contents”; should be 80; group is 0.

Repaired “Library/Printers/PPDs/Contents”Group differs on “Library/Printers/PPDs/Contents/Resources”; should be 80; group is 0.

Repaired “Library/Printers/PPDs/Contents/Resources

”Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent” has been modified and will not be repaired.

User differs on “private/var/db/displaypolicyd”; should be 0;

user is 244.Group differs on “private/var/db/displaypolicyd”; should be 0; group is 244.

Repaired “private/var/db/displaypolicyd”

Permissions repair complete


Verifying volume “Macintosh SSD OS-X

Verifying file system.Using live mode.

Performing live verification.Checking Journaled HFS Plus volume.

Detected a case-sensitive volume.

Checking extents overflow file.

Checking catalog file.

Checking catalog hierarchy.

Checking extended attributes file.

Checking volume bitmap.

Checking volume information.

File system check exit code is 0.


Just re-ran Repair Permissions

Repairing permissions for “Macintosh SSD OS-X

”Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.

Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r-- .

Repaired “Library/Printers/InstalledPrinters.plist

”Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent” has been modified and will not be repaired.

Permissions repair complete


As this problem appears to be permissions, I checked the version of Acrobat Professional installed on my two Mac's. The MB Pro has 8.3.1 and MacPro has v8.0. I have downloaded the updates but they will not install.


So as the next step:

First unmount all installed drive other than the Boot drive. (an attempt to remove permissions on these drives from the image.)

Second. Take an image of the Laptop and

Third. Migrate that image to the desktop and see if that solves the problem.

As, always I am concerned with the unintended consequences.


any thoughts or help much appreciated

Mac Pro, OS X Yosemite (10.10.3)

Posted on Jul 21, 2015 9:43 AM

Reply
6 replies

Jul 22, 2015 10:17 AM in response to Linc Davis

Rather than suggest courses of action that have a very low probability of any success, please consider the actual question being asked. While I have described the problem and as much background as I can, please help with the question of recovery from an image of the Mac Bk Pro. And also any problems with HDDs connecting with the correct permissions. If the Mac Bk Pro was unable to print then I would pursue Adobe for a solution. My sense they will not offer any help. The current version of Acrobat Pro is v11. Support for v8 is minimal at best not existent at worst.


Besides, OS X has built in support for PDF documents. Therefore my statement is only a posssibility and more of a question than a statement of fact.


Thank you for the responses to date.

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yosemite won't print PDF doc with brothers printer

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