having trouble with black screen, cant get it into recovery mode to try to fix the problem..out of the country cant bring it to apple store

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having trouble with black screen, cant get it into recovery mode to try to fix the problem..out of the country cant bring it to apple store

My iphone 5 has been radomly shutting down while having battery. I tried pressing the home and lock buttons to get it back on and sometimes it works sometimes it doesnt. I had to reset it last time and it worked well but last night it shut down again while charging. I tried the home and lock buttoms and didnt work, now im trying to reset it or put it into recovery mode but as soon as i press the buttons itunes stops recognizing it.

Posted on Jul 21, 2015 10:38 AM

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Answer 1

pedro d

Community Specialist

Jul 23, 2015 9:07 AM in response to mmgvatx

Hello there, mmgvatx.

It sounds like you have a few issues happening at the same time with your iPhone 5. If you're not seeing your device in iTunes, the following Knowledge Base articles offer some great troubleshooting recommendations depending on the Operating System your computer is running:

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

or

If you don't see your connected device in iTunes for Mac - Apple Support

Once you get your iPhone recognized, if it continues not to power up, then this information should help further:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

If your device still won't turn on or start up

Plug in your device and let it charge for at least 1 hour.

After a few minutes, you should see the charging screen.

If you don't see the charging screen within an hour, or you see the connect to power screen, check your connector, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.

If your device still won't turn on, see what to do next.

Thanks for being a part of Apple Support Communities.

Kind Regards.

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