Lock icon on DCIM files.

You should not be using Windows Explorer to access photos and import them. You should use the facilities provided by Windows for image management.

See: Why do I see so many DCIM folders when I view the iOS Camera Roll from my computer?

and: Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer

This will also be helpful: What to expect when you import edited photos from your iPhone, iPad, or iPod to your Mac or PC - Apple Support

chrisdonals wrote:

I am tech support. I have a user with an iPhone 6,
Model A1549. In the DCIM folder, the icon for each picture is a lock.
Additionally, the person can't copy/move those pictures from the iPhone to a
laptop. I presume because of the lock icon, the pictures can't be
copied/moved.

Two items my manager suggested: Does the person have
Restrictions turned on? Did the user copy the pictures from iTunes?

What do you think I should do to fix the problem; lock
icon on DCIM files ?

I'm guessing since you mention Explorer, that you are referring to a Windows computer. If this is the case, if the pictures were from iTunes, they would not appear in the DCIM folder. The icon that is appearing has to do with Windows, no the phone. Restrictions on the phone should not have anything to do with what appears in Explorer. Actually, what Lawrence suggested is good, even if you don't use AutoPlay. When opening Explorer, instead of opening the phone and looking at the DCIM folder, right-click on the phone and select Import photos. That will default to the Windows Import utility and if there is an issue, it should generate an error message that may help explain the different icon.

You're welcome. This has to do with a change in how Windows deals with photos now from the iPhone and the best way to handle it is with Import and not trying to copy and paste with Explorer. Not everything works well together when it comes to Apple and Microsoft, and this is one of them.

I Have this problem too, but I am using an iPhone 5s transferring to my husbands MacBook Pro. This problem has nothing to do with windows. Trying to import my pictures Ike I normally do on my computer (photos) caused his iPhoto to crash three times. Tryinh to imply with image capture shows padlocks on all the photos. The only thing I could think of is because my photos are maximized to the cloud, but that shouldn't affect because the 121 picture I want are still resident on the phone. Any ideas?