Purchased songs vanished from iPhone

Hello,


Yesterday I noticed some of the songs I purchased disappeared from my device (iPhone 5). Below I did a search for "Eminem" and this is how his albums are shown to me. Notice that the button with the USD1.29 is kinda faded and won't let me click on it. I don't own all of those albums and I don't know why I can't buy them.

User uploaded file


Below, I clicked in one of the albums where I have bought music from, and it shows like this:

User uploaded file

Notice that I can't buy any of the songs on this album as well as I can't download the ones I have already purchased in the past.


What is going on?


Thanks.

iPhone 5, iOS 8.4

Posted on Jul 21, 2015 11:21 AM

Reply
7 replies

Jul 21, 2015 7:05 PM in response to naffonso86

1. What country or network are you in/on? If you're accessing the US store from a network outside the US, you won't be allowed to purchase via the US store.


2. Regarding your purchased music, I'm not sure if this would work outside the US, however, it looks like your purchased music may be hidden. This is an option in your user account in iTunes (you can't access this via an iOS device as far as I know. To check, here's how:


Sign into your account via iTunes. Find "iTunes in the Cloud" section, which should be the group under Apple ID Summary under Account Information. You should find "Hidden Purchases Unhide any hidden, redownloadable Purchases" and click on Manage. If you have any hidden music or albums, they'll show up here and you can click "unhide". I have never hidden music in my account, however I found several hidden at one point. Not sure how that happens, but you may not have done this yourself. Hopefully that will then allow you to see a cloud icon instead of "Purchased" in the store allowing you to stream or download the song(s) on your device.

Jul 21, 2015 7:51 PM in response to Se@n@udio

In my case it has nothing to do with country or purchases being hidden. I've pre-ordered an album, and two songs are already available for download. They downloaded on my Mac instantly. In the iTunes Store app on my iPhone the songs are greyed out and it says that they are downloaded, but nowhere to be found in the Music app. In fact, most of my iCloud music library just went missing from the iPhone (and no, the offline mode is not activated).


This new Music app and the whole iCloud music service are a huge screw up on Apple's part. It is far from a release state. Can't even call it a beta version. More like alpha.

Jul 22, 2015 5:03 AM in response to Se@n@udio

1 - I'm in the same region as I've ever been. unless it changed without my knowledge, I'm in the same region I was when I purchased the songs that now have been deleted from my device.


2 - When I go to "iTunes in the Cloud" option, the only thing that shows there is a payment request for some yearly fee for something. Didn't even bother reading. There's no "hidden song" option.

Jul 22, 2015 6:35 AM in response to naffonso86

OK, those songs are marked "E" for Explicit. Check to be sure your device isn't restricting purchases marked as such. Go to: Settings/General/Restrictions (enter your device's pass code when prompted) and turn on iTunes store (which will allow such purchases and (hopefully) downloads). Also on this same page, scroll to ALLOWED CONTENT, tap on Music & Podcasts and enable the "EXPLICIT" button.

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Purchased songs vanished from iPhone

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