CD DVD does not appear in System Preferences
I want to insert a CD into the Apple player. Disk is not taken up. No CD/DVD appears in System Preferences. It is as if the player is dead. I can
not access it to download to my iMac. Help?
iMac
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello Wstar,
Thanks for using Apple Support Communities.
From your post I understand that your iMac is not accepting discs. To help resolve this issue please follow the steps below.
Doesn't accept discs
- Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
- If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
- Try another disc to see if the issue is being caused by a specific disc.
- Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
- Allow the drive one or two seconds to accept the disc while it is fully inserted.
- Reset the System Management Controller (SMC).
- If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Cheers.