Earthgrrl64
Level 1 (4 points)
Desktops

Q: Paid subscritpion to cloud for music not working right

I have uploaded a cd to my library and I should be able to listen to the whole thing from any device. When listening to a particular cd today in my car from my iphone, the whole cd would not play. It stopped at track 7 and would not play the remaining tracks left on the cd. I went to my library on my computer to make sure it was fully uploaded and it was. So why is it not playing the full cd on my phone? I also tried it in several locations and it happens in two different towns, not just a spot where my cell phone reception might be spotty.

iPhone 6, iOS 8.4

Posted on Jul 21, 2015 2:54 PM

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Earthgrrl64

Q: Paid subscritpion to cloud for music not working right

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  • by Allen A,

    Allen A Allen A Jul 23, 2015 12:18 PM in response to Earthgrrl64
    Community Specialists
    Jul 23, 2015 12:18 PM in response to Earthgrrl64

    Hey Earthgrrl64,

     

     

    It's odd that your iPhone would fail to play the entirety of the CD that you've added to your iCloud Music Library. Especially so, considering that you've tested the behavior in various areas to ensure that it's not an issue with poor cellular reception.


    This behavior might be due to a connection interruption at the time that the CD was being downloaded to your device. Turning off iCloud Music Library on your iPhone, re-enabling it, then re-downloading the CD may help get the affected tracks to play. The steps outlined below detail how to go about turning on iCloud Music Library. When turning off iCloud Music Library, you'll be prompted to remove the music that's on your device. Doing so should remove any incompletely downloaded copies of the songs that won't play.

     

    1. In the Apple Music app, tap the profile icon and sign in with the same Apple ID and password that you use for your Apple Music membership. 
    2. In Settings > Music, turn on iCloud Music Library.
    3. If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library. 

    Check your Apple Music library settings - Apple Support

     

     

    Hope this helps!