whilst backing up and restoring my iPad I somehow created two devices on iCloud and now i cant access my previous data?

Question

whilst backing up and restoring my iPad I somehow created two devices on iCloud and now i cant access my previous data?

so i restored my iPad and, of course, before i did i backed it up. something went wrong when i was restoring and now i cant use the back up on the iPad???

I can see that I backed it up on iCloud, but it comes up as a different device, so I cant use the back up .

So i've lost like all my data, (notes, contacts, photos, etc.) and i can't even see the photos on icloud because I didn't enable to share them before i restored.

PLEASEEEEE HELP ME!! WHAT CAN I DO TO GET MY DATA BACK???

iOS 8.4

Posted on Jul 21, 2015 1:55 PM

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Answer 1

brenden dv

Community Specialist

Jul 23, 2015 11:53 AM in response to rachaelswaggg

Hi rachaelswaggg,

I'm sorry to hear you are having these issues with your iPad and your iCloud backups. I also apologize, I'm a bit unclear on exactly what you are seeing when your are trying to restore your iPad. If the backup you were expecting does not appear to be available in iCloud or you appear to be missing data, you may find the information and troubleshooting steps outlined in the following articles helpful:

iCloud: Restore or set up your iOS device from iCloud

If you need help restoring from an iCloud backup - Apple Support

Get help finding missing information in iCloud after restoring an iOS device - Apple Support

Regards

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