Apple Watch Mic Problems

Giantscruz wrote:

My Apple Watch edition S 0 mic has now failed 2 months out of warranty. It looks like I'm not the only one.

They looked at it for less than one minute and told me they would have to send it out to be repaired.

I said ok lets do it.

They said ok it will be 249$.

They don't even know whats wrong with it, how can they know the price of repair?

Because that is the out-of-warranty service fee for your Apple Watch (1st generation) model:

Apple Watch Service Pricing - Apple Support

I had the same problem with my Apple Watch 2nd gen only a few day after receiving it.

Tried everything, nothing helped. Sent it in to Apple for repair. They sent it back with a note 'unrepaired, no error found', and guess what: The mic worked again.

Now, a few months later, the mic stopped working again.

BTW I don't think it's a question of dirt or something. It doesn't pick up any sound even when you tap the case, and I think at some places the watch even acts as if it had not mic (things greyed out).

Same exact thing I'm experiencing. It was working prior to watchOS 3.2.3, but I can't say for sure it worked after that. I installed watchOS 4 and now I have the same issues that you refer to. A trip to the Genius Bar and a compete set up as a new watch later, and still not working. But, for a cool $199.00, I can send it in for repair as it's a "hardware issue." At first I thought I'd just buy a new one, but if the mic stops working after a year and a half, I don't think I'll waste my money.

I have an Apple Watch series 1 and the microphone stopped working in Spring of 2017. I did all the suggested tasks and it still didn’t work, it took hours to get through the system to set up a return. I finally had to return it at the apple store and they sent me out another watch. It arrive quickly and worked well until after doing the update to IOS4 the mic stopped working again. Now sure what to do now. The tech support is great but competely time consuming and frustrating. HELP, with suggestions other than resetting it a dozen times before I can get an appointment with the Genius Bar folks. This is very frustrating!

I have the same issue. Version 1 stainless. Siri just says "hold on" now, and then says it will tap me when ready and then doesn't do anything. Can't use Siri at all. Tried un pairing, reseting, etc. Nothing works. Out of warranty.

I have updated to iOS 4 and it still doesn't work. Don't know what to do.

I have the same problem (for the 2nd time) since a few months already. Wanted to wait for the LTE watch and then send the old one in for repair. But now I can't get the LTE watch in Spain yet... We'll see…

My Apple Watch edition S 0 mic has now failed 2 months out of warranty. It looks like I'm not the only one.

They looked at it for less than one minute and told me they would have to send it out to be repaired.

I said ok lets do it.

They said ok it will be 249$.

They don't even know whats wrong with it, how can they know the price of repair?

My wife's V1 watch had the same problem. Did all that this thread said. Frustrating:(

Desperate, I took a can of compressed air and blew out the nooks/crannies of the watch.

Still had the same problem. (this part is at your own risk) Took a needle and gently cleaned out

the two long slots and the small whole on the same side. Was able to pull a small amount of crud out.

Blew it out with compressed air again and all works now.

Joe Roach wrote:

.. I took a can of compressed air and blew out the nooks/crannies of the watch.

Still had the same problem. (this part is at your own risk) Took a needle and gently cleaned out the two long slots and the small whole on the same side. Was able to pull a small amount of crud out.

Blew it out with compressed air again ..

Apple advises that you should not use compressed air when cleaning Apple Watch.

Compressed air can cause damage to your watch.

More information:

Cleaning your Apple Watch - Apple Support

https://help.apple.com/watch/#/apd707b42a5e

Same exact situation.
Maybe they built in this failure to get us to buy the new LTE watch...

Really? You would prefer to take your watch in for an expensive repair or as others have done, replace the watch?

Anyway.... the cleaning I did worked fine and you can certainly try the Apple cleaning process in the link but it wouldn't have fixed my wifes watch.

I completely agree with Joe. I have the same exact issue. I bought apple watch (serie 1 stainless steel) in US (I live in Milan, Italy) and is out od euroean/italian warranty. By the way after latest update the mic stop to work. Apple refuse to recognise the software bug, and offered me to have back a refurbished one for 290€ (the base model SERIE 2 new cost 340€...come on ...). I have to say that support is GREAT but this time I think seriously that Apple messed up. In Italy my Apple watch version was sold for 1080€ ...and I have to receive this kind of treatment.

Are they serious? I hope that with os4 the mic will be back.. no words..

Warm regards

Ale

p.s. @Apple Support > IT'S NOT TRUE THAT MY CASE IS ISOLATE ... A LOT OF PEOPLE HAS GOT SIMILAR ISSUE. But finally You sold one more watch... if it's buggy how care? ...290€ and back on the go.... for clients money are paper towels.

Hello Weiss949,

Thanks for using Apple Support Communities.

From your post I see that the microphone on your Apple Watch is not picking up your voice when you try to dictate a message. Since you've already tried restarting and the issue still occurs, next I would like you to unpair your Apple Watch and iPhone, and then pair your Apple Watch again.

Unpair your Apple Watch and iPhone - Apple Support

Have a good one.

The first time this happened I went through the setup, unpair watch, reload, etc. Had no effect. Took it to Apple Store, no replacement, waited almost two weeks while they sent it in for "repair". Sent out a new watch to the store.

Guess what... same thing happened a few months later with the new watch. Talked with Apple Support, tried the same software resets, no effect. Sending it back again through home repair. Not sure if this is a hardware or software issue but don't notice right away because I use it only occasionally to send messages or use Siri.

Anyone else having same issues with microphone that stops working in their watch? Apple Care has been great in working with replacements but frustrating to be without a watch waiting for the "repairs".

HI

yes i am having the same problem too, i tried all the online fixes to no avail, i took it into the apple store today and they asked me to restore my phone to new status and try again, still nothing. I have even tried it with my wife iPhone 6 and still the same i cannot use the mic for dictation, siri is not working on my Watch?