HT204406: Get help with iTunes Match

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LouBee1963

Q: itunes match no longer works. Under store menu there is no "turn on, or turn off itunes match". In fact the itunes match menu item is completely greyed out.

Version 12.2.1.16 64-Bit

 

This JUST recently began happening...I have over 4000 songs that until recently were "Matched" and would play on my computer and/or phone... BUT NOT NOW...

 

Every time I attempt to play a 'matched' song I get "We're sorry, we cannot complete your request on the iTunes Store at this time".

 

Looking at Apple's iTunes Match support page I see things like "go to the Store Menu and Turn On...or Turn Off iTunes Match"...

There IS no such option in this current version.

In fact under the iTunes Store Menu I see "iTunes Match" which is completely greyed out.  ***!???

iPhone 6 Plus, iOS 8.4

Posted on Jul 21, 2015 4:35 PM

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Q: itunes match no longer works. Under store menu there is no "turn on, or turn off itunes match". In fact the itunes match menu item ... more

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