Q: BSOD(Blue Screen Of Death)

I've been reading about others receiving this problem. I've reseted my phone, during the reset the blue screen. I tried putting it in recovery mode and connecting to itunes, it went through until i had to update it, it went almost half bar, then blue screen please anyone help me, is there any solution without going to apple and paying hundreds of dollars. Also i have the silver 5s on 8.3 but im trying to upgrade to 8.4

iPod classic, Windows XP

Posted on Jul 21, 2015 7:45 PM

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Q: BSOD(Blue Screen Of Death)

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by pedro d,

pedro d Jul 23, 2015 2:56 PM in response to Adaalya
Community Specialists

Jul 23, 2015 2:56 PM in response to Adaalya
Hello there, Adaalya.

It sounds like you are seeing a blue screen on your iPhone 5s when you were trying to reset and restored it. Great steps so far. The following Knowledge Base article offers up some additional steps to follow for troubleshooting:

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

If you see a solid color screen (black, white, or blue)

Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.

Force restart your device while it's plugged in.

If this doesn't work, restore your device.

If you still see the issue after you restore, contact Apple Support.

Thanks for being a part of Apple Support Communities.

Kind Regards.
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Q: BSOD(Blue Screen Of Death)

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by pedro d,

If you see a solid color screen (black, white, or blue)

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