kostby

Q: How to report inappropriate use of "Recommended " tag?

Please alert the moderators!!!

 

I don't know where to post this. I've self-reported the error with the 'Report Post' tool and requested that the mods delete my answer, but it's quite difficult to explain the problem in 255 characters or less, the limit for a 'Report Post' message.

 

Somehow my answer with AppleID kostby in this thread was RANDOMLY marked "Recommended ". I am NOT an Apple employee, but this "Recommended " gives the wrong impression and is MISLEADING to anyone who might stumble across the thread in the future.


I have no choice but to discontinue use of this AppleID immediately and will no longer participate in Apple Support Communities.


Thanks in advance for your assistance, since I will be unable to reply.


Posted on Jul 21, 2015 10:58 PM

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Q: How to report inappropriate use of "Recommended " tag?

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  • by gail from maine,

    gail from maine gail from maine Jul 21, 2015 11:01 PM in response to kostby
    Level 7 (26,992 points)
    iCloud
    Jul 21, 2015 11:01 PM in response to kostby

    This is a feature that has been added by the Hosts. They will "Recommend" posts that they feel are particularly helpful. This is a GOOD thing. Don't discontinue using your Apple ID, and by all means, continue to provide answers that are helpful enough to be "Recommended" by the Hosts of this forum!

     

     

     

    Cheers,

     

    GB

  • by babowa,

    babowa babowa Jul 21, 2015 11:16 PM in response to kostby
    Level 7 (32,347 points)
    iPad
    Jul 21, 2015 11:16 PM in response to kostby

    As gail said, this is supposed to be a good thing; I'm going to call the hosts' attention to this thread - I am sure they did not intend to cause such a misunderstanding. And yes, please keep posting great advice!

  • by turingtest2,

    turingtest2 turingtest2 Jul 22, 2015 3:19 AM in response to kostby
    Level 10 (88,076 points)
    Apple TV
    Jul 22, 2015 3:19 AM in response to kostby

    Here is what the hosts said about Apple Recommends when it was introduced.




    Find great answers in record time

    With Apple Recommends, Community Specialists will recommend posts that provide helpful, clear, and relevant information. If a thread has recommended replies, you’ll see them right below the original question, so you don’t have to read an entire conversation to get the answers you need.

     

    Apple Recommends is designed to complement “This Solved My Question”, not replace it. When you create a thread, you can always mark a post as Solved, even after a Specialist has recommended it.

     

    Still have more to say? Threads with Recommended answers won’t be locked, so you can continue the conversation even if the question is answered.

     

    Apple Recommends also lets you earn reputation points for sharing your knowledge. If a Specialist recommends your post, you will receive 5 points in addition to any points you receive from other community members.

     

     

     

     

    I would read it as an implication that yours was a useful piece of advice that others with similar issues to the original poster of that thread could make use of. I fail to see why you have taken offence.

     

     

    Please reconsider your reaction and stick around.

     

     

    tt2

  • by rccharles,

    rccharles rccharles Jul 22, 2015 8:33 AM in response to kostby
    Level 6 (8,522 points)
    Classic Mac OS
    Jul 22, 2015 8:33 AM in response to kostby

    I have no choice but to discontinue use of this AppleID immediately and will no longer participate in Apple Support Communities.


    I'm not certain your answer is the definitive answer, but it is a reasonable one.


    Get a grip.  Your creating "a mountain out of a molehill".


    Robert


  • by Zack T.,

    Zack T. Zack T. Jul 22, 2015 9:06 AM in response to gail from maine
    Community Hosts
    Jul 22, 2015 9:06 AM in response to gail from maine

    Thanks for bringing this to our attention. As others have noted, this is a good thing! We'll reach out to you to encourage you to keep posting. Cheers.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jul 22, 2015 10:37 AM in response to kostby
    Level 6 (8,172 points)
    Notebooks
    Jul 22, 2015 10:37 AM in response to kostby

    I agree with all said here - you have even heard from our gracious Host Zack_T. (although indirectly, as he actually replied to gail frm maine). I will go one better than Robert's comment... I think it was very well crafted - Brief, concise, inquisitive, explanatory, wrapping up with a very good suggestion - all in ±60 words! Would that I (and many of us) were so good at this!

     

    I urge you NOT to abandon your volunteer work over a misunderstanding.

     

    buenos tardes

    ÇÇÇ

  • by Demo,

    Demo Demo Jul 22, 2015 10:44 AM in response to kostby
    Level 10 (95,986 points)
    iPad
    Jul 22, 2015 10:44 AM in response to kostby

    You should be commended since your response was recommended. It is a feather in your cap, so to speak. I would consider it an honor, actually to have Apple use one of my responses as a recommended method of solving a problem or as a recommended troubleshooting step.

  • by gail from maine,

    gail from maine gail from maine Jul 22, 2015 4:12 PM in response to Zack T.
    Level 7 (26,992 points)
    iCloud
    Jul 22, 2015 4:12 PM in response to Zack T.

    I hope someone can reach out to kostby directly in case he or she did not come back to see our encouraging responses.

     

    Thanks!

     

    GB

  • by bobseufert,

    bobseufert bobseufert Jul 22, 2015 4:51 PM in response to Zack T.
    Level 6 (14,121 points)
    iPad
    Jul 22, 2015 4:51 PM in response to Zack T.

    It appears the Apple Recommended post (kosby's) wasn't chosen for solving the question.  I have to agree with kosby that Apple Recommends gives the wrong impression and is misleading but for different reasons.

    If Apple is going to recommend posts can they use another color besides green ?

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jul 22, 2015 5:29 PM in response to bobseufert
    Level 6 (8,172 points)
    Notebooks
    Jul 22, 2015 5:29 PM in response to bobseufert

     

    AlohaBob

    I guess I agree with what you mean by " It appears the Apple Recommended post (kosby's) wasn't chosen for solving the question. " - BUT - Apple never said that it was.

     

    tt2 was kind enough to quote the 'Press Release' earlier in the thread...

     

    ...

    Apple Recommends is designed to complement “This Solved My Question”, not replace it. When you create a thread, you can always mark a post as Solved, even after a Specialist has recommended it.

    ...

    Green is confusing, maybe... but no more so than a lot of other stuff going on that belongs on the "Unexplained Files" TV show.

     

    Pick a color...

    Picture 11.pngPicture 12.png

  • by bobseufert,

    bobseufert bobseufert Jul 22, 2015 5:50 PM in response to ChitlinsCC
    Level 6 (14,121 points)
    iPad
    Jul 22, 2015 5:50 PM in response to ChitlinsCC

    What's wrong with red ? It is Apple. And move it out of the OP's question box and move it below to the this helped me section. Having a Apple recommends means the OP can no longer grant a greenie to show the answer that solved the problem.

    And I have have to agree with kosby I don't want to appear to work for Apple. Many people already think the Forum is staffed by Apple personnal. Why make even more likely they'll have have that misunderstanding ?

    I like simple, you know that, I think the Apple recommends adds needless confusion. What happens now if the Op says "Thanks for the suggestion but that didn't work. " Would it remain a Apple recimmends ?

     

    Before anybody gets their knickers in a knot this is just two friends exchanging ideas hoping to help make the Forum more useful.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jul 22, 2015 6:29 PM in response to bobseufert
    Level 6 (8,172 points)
    Notebooks
    Jul 22, 2015 6:29 PM in response to bobseufert

    Support Feedback

     

    Red is a No-No - well known negative connotation. I like "Golden Delicious", but Helpies already have it.

     

    How about one these Apples?

    Picture 15.png

    Reply by kostby on Jul 18, 2015 7:28 PM                           Recommended  

    Reply by kostby on Jul 18, 2015 7:28 PM                           Recommended  

    Reply by kostby on Jul 18, 2015 7:28 PM                           Recommended  

    Reply by kostby on Jul 18, 2015 7:28 PM                           Recommended  


    Any color should be available. Easiest pickings are from a Palette (not an Apple Tree),

    but some fine graphic designer will pick anyway - I'm kinda fond of the steely-blue 

    Picture 16.png

    ^^^^ The TinyMCE advanced editor's "More colors" pane ^^^

    but there are 17.6 million colors in a 24-bit color space

     

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jul 22, 2015 6:31 PM in response to ChitlinsCC
    Level 6 (8,172 points)
    Notebooks
    Jul 22, 2015 6:31 PM in response to ChitlinsCC

    Good ole NOT - WYSIWYG editors... each line's text is supposed to be all one color! You get the idea

  • by bobseufert,

    bobseufert bobseufert Jul 23, 2015 1:55 AM in response to ChitlinsCC
    Level 6 (14,121 points)
    iPad
    Jul 23, 2015 1:55 AM in response to ChitlinsCC

    Rereading the thread I noticed a mistake I made that you caught, thank you.

    I wonder if anybody has marked a different post as solved after the recommendation. Are there two greenies ?

     

    ...

    Apple Recommends is designed to complement “This Solved My Question”, not replace it. When you create a thread, you can always mark a post as Solved, even after a Specialist has recommended it.

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