HT202303: iCloud security and privacy overview

Learn about iCloud security and privacy overview
Syuleiman
Level 1 (0 points)

Q: Unlock

After the update, the phone asked me apple id and password and I do not know what I can do

iPhone 5, iOS 8.4, icloud

Posted on Jul 22, 2015 9:16 AM

Close
Syuleiman

Q: Unlock

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 22, 2015 10:20 AM in response to Syuleiman
    Level 10 (103,392 points)
    Apple TV
    Jul 22, 2015 10:20 AM in response to Syuleiman

    Welcome to the Apple community.

     

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.