laurencefromtijeras
Level 1 (4 points)

Q: 5s will not set up id touch

5s will not let me setup id touch

iPhone 5s, iOS 8.4

Posted on Jul 22, 2015 9:08 AM

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laurencefromtijeras

Q: 5s will not set up id touch

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  • by alex_h1,

    alex_h1 alex_h1 Jul 24, 2015 9:02 AM in response to laurencefromtijeras
    Community Specialists
    Jul 24, 2015 9:02 AM in response to laurencefromtijeras

    Hello laurencefromtijeras,

    Thanks for using Apple Support Communities.

     

    To troubleshoot this issue where your finger is not recognized when configuring Touch ID, please follow the directions below.

     

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

    Use Touch ID on iPhone and iPad - Apple Support

     

    Take care.