cannot update imovie

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chan1013 Author

Level 1

0 points

cannot update imovie

I tried many times to update the imovie 10.0.9, which my mac already updated to OSX 10.10.4

when i type the apple id with password, it keep saying that wrong password or wrong id...

so i keep forgot password then reset... but no matter how many times i used different apple id..

it shown:

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

please help.. what should I do ?

thx!

iMac, OS X Yosemite (10.10.4)

Posted on Jul 22, 2015 9:52 AM

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Answer 1

Best reply

Niel

Level 10

726,905 points

Jul 22, 2015 9:56 AM in response to chan1013

Perform the following, stopping with the first one which works:

1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iLife/iWork applications into your Apple ID, do so.

2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.

3. Click here, contact Apple, and wait for a response.

4. Buy them.

(130607)

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