NDanJohnson
Level 1 (0 points)

Q: iTunes 12.2.1 freezing

I recently discovered that my phone is missing some of my music since upgrading to Apple Music. When I opened iTunes, to see if I could help my phone recognize this fact, I find that iTunes freezes shortly after startup. Upon clicking the iTunes icon to open, the music player window successfully comes up. In the top right corner of the window, a cloud icon with diagonal progress bars appears, as well as a broken circle/progress wheel. The wheel disappears in a few seconds, but the cloud stays displayed. Within a minute of opening the app, it freezes, and I have no other choice but to initiate a force quit. I have followed the trouble shooting steps on this link, to no avail. Fix unexpected quits or launch issues in iTunes for Windows - Apple Support It's support for Windows, but it's the closest page I could find to troubleshoot what I'm experiencing.

 

• Starting in "Safe Mode" has no apparent affect on iTunes. It opens, and freezes in short order.

 

• Disconnecting from the internet allows iTunes to open without issue. However, this does not solve the problem of my missing music, and when I turn Wi-Fi back on, iTunes freezes a few moments later.

 

• Starting a new User Account, and recreating my old library don't seem like effective solutions, but maybe someone else can explain how this might aid me.

 

I use an early 2010 MBP, running Yosemite 10.10.4, with iTunes 12.2.1. My software is up to date according to the App Store. Ive attached another link of a YouTube video demonstrating the issue, here https://www.youtube.com/watch?v=KWW37I0J6JU

 

Thanks for any help anyone can offer!

MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10.4)

Posted on Jul 22, 2015 9:42 AM

Close
NDanJohnson

Q: iTunes 12.2.1 freezing

  • All replies
  • Helpful answers

  • by NDanJohnson,

    NDanJohnson NDanJohnson Jul 22, 2015 9:59 AM in response to NDanJohnson
    Level 1 (0 points)
    Jul 22, 2015 9:59 AM in response to NDanJohnson

    Looks like I'm not the only one experiencing major freezing issues with the latest update.

    Just updated to iTunes 12.2.1 for mac and found that it is extremely slow - is anyone else having this issue?

  • by BHannahphd,

    BHannahphd BHannahphd Aug 4, 2015 11:16 AM in response to NDanJohnson
    Level 1 (0 points)
    Aug 4, 2015 11:16 AM in response to NDanJohnson

    To everyone who is dealing with a crashing, unresponsive iTunes 12.2.1; after a couple weeks of frustration I finally fixed my problem.

     

    Your iTunes library file is probably corrupted. I has to delete the file named iTunes Library.itl and restart.  There was some info online about moving the iTunes music library.xml file to the desktop and re-importing it, but it didn't work for me.

     

    I closed iTunes (not that it would really open), deleted the library files (iTunes Library.itl and iTunes music library.xml) then restarted.  iTunes will be a fresh unpopulated app, you will lose the database of all your files.  To re-add it, deselect all the options that copy or organize music for you iTunes library, then "add to library." I used Senuti to add the playlists from my iPhone back to my Mac and I was just about back to normal.

     

    Good luck