iTunes has unexpectedly stopped?

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

tt2

Same error:

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.2.1.16

Application Timestamp: 55a1b30a

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.9.9.6

Fault Module Timestamp: 54dd8cad

Exception Code: c000001d

Exception Offset: 00000000001fa332

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 7ce7

Additional Information 2: 7ce73c0767be07eeb4844094bfc8e6a4

Additional Information 3: f292

Additional Information 4: f292e779a4d262b118ce47dfe22084d0

I've tried re-installing multiple times and following the guides for completely removing itunes. No dice. Any ideas?

The steps at Removing and reinstalling iTunes and other software components really ought to do the trick. If you have a 64-bit system try the iTunes for Windows (64-bit - for older video cards) release which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

tt2

Nope, don't have a 64-bit system. I've tried at least 5 times following those steps without luck. Either there's something wrong elsewhere on the computer or the uninstall doesn't completely remove something.

And really, we should be able to identify what specifically is causing the problem, not just "uninstall".

Take a look at Fix unexpected quits or launch issues in iTunes for Windows - Apple Support. See if the problem is specific to a particular user account, or a particular library.

tt2

Hi,

I had exactly the same problem than megalizalin and PirateToast, with the same values you posted, I trying to install all versions, uninstall with the way of turingtest2 gave to us, nothing worked, til I decide to try the version for the old video card, hum!

Some will say, I don't have an old video card, and that's what I said for mine, but it work fine now.

Just for your information, my video card is a: ASUS R9 280 Series with 3072 Mo of memory dedicated and 7885 Mo shared.

I don't think it a old video card mainly because I bought last January but if itunes work with the version for the old video card so, that's ok!

It would not be a bad idea for you to try! And may be...

SG

I'm still not getting anywhere with this. I've uninstalled and reinstalled a few more times following it literally step by step. I've updated the driver on my video card. I've isolated it to a generic "system wide issue" which basically tells me nothing. Can't anyone look at the error code and tell me what the deal is??

This type of error can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or

C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

Have you tried any of the other suggestions, like confirming if the issue is restricted to one user account or not? Have you tried rolling back to the most recent build that worked for you?

tt2

Yes, I've tried multiple user accounts, issue occurs on all of them. I don't know what you mean by rolling back, I haven't made and PC changes.

I've tried deleting and repairing the dll. No luck.

PirateToast wrote:

I don't know what you mean by rolling back,

See the Older versions section of the user tip.

tt2

That's not a solution to the problem though, that's just giving me an older version. I want to solve the issue.

I'd love it if you could solve the issue too. But I'd settle for a dependable workaround that gives you access to your library while you explore possible fixes.

I take it you tried completely uninstalling all Apple components, deleting the named folders, rebooting, and then installing this version: iTunes for Windows (64-bit - for older video cards)?

tt2

I was able to get 11.4 working correctly. No idea why the new ones won't. My graphics card is just a couple years old.

Don't worry about the label. All 64-bit version of iTunes up until 12.1 released in January were 64-bit installers for primarily 32-bit code. 12.1 introduced an (almost) all 64-bit version, but there is no guarantee that it works perfectly on every 64-bit system. The "for older video cards" version is the same packaging of the 32-bit code for 64-bit machines. As well as the obvious uses for systems that cannot run video natively (and will also need QuickTime installed even though Apple fail to mention it) it is also useful for other compatibility issues.

tt2