Help! Mouse is disfunctional and computer is unresponsive

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Level 1

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Help! Mouse is disfunctional and computer is unresponsive

I plugged a device into my computer that I thought was an external hard drive. A message came up for "Bluetooth setup assistance" and that no wireless mice or track pads were found. In that instant my mouse stopped working and my computer stopped responding. I unplugged the device from my computer and shut down the computer. When I tried to restart my computer, that same message popped up and I could not log on to the computer. I tried again to shut down, unplug everything thetrue plug turn on power andrestart computer, with no success. It is still looking for a wireless mouse and will not respond. (I do not have a wireless mouse) Please help. Sorry, I don't know the operating system other than OSX.

PowerMac, OS X Server

Posted on Jul 22, 2015 4:47 PM

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Answer 1

ChitlinsCC

Level 7

21,140 points

Jul 22, 2015 5:47 PM in response to Artisteff

First try "Safe Boot"

startup our Mac
Hold the SHIFT key down until you get the login screen
login
Hold the SHIFT key down until the Finder settles down

let us know the results

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Answer 2

Artisteff Author

Level 1

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Jul 23, 2015 10:13 AM in response to ChitlinsCC

UNfortunately, this did not work for me. My mouse remains disfunctional so I cannot enter my pass code and even though I continue to hold the shift key down, the dialogue box for the blue tooth comes up and continues to search for a wireless mouse.

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Answer 3

BDAqua

Level 10

250,259 points

Jul 23, 2015 11:00 AM in response to Artisteff

Long shot, but try this...

reset FW bus, same goes for USB reset...

Reset the Firewire bus

If your Firewire or USB isn't recognizing any device. A solution which has worked for some whose hard drive became invisible in 10.4 was simply to follow these four steps to reset the Firewire/USB bus:

1. Shut the machine down.

2. UNPLUG the power lead to the computer and any firewire/USB drive or devices.

3. leave it for 10 minutes.

4. Connect back up and reboot.

http://www.macmaps.com/firewirebug2.html

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Answer 4

Artisteff Author

Level 1

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Jul 24, 2015 5:34 AM in response to BDAqua

THis did not work. The computer is determined to find the nonexistent wireless mouse.

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Answer 5

ChitlinsCC

Level 7

21,140 points

Jul 24, 2015 10:14 AM in response to Artisteff

Artisteff wrote:

THis did not work. The computer is determined to find the nonexistent wireless mouse.

If by "THis" you mean the ONE troubleshooting routine that BDAqua posted, you should click his link and try the suggested steps in the first section - IN Order.

I'll put my $$ on zapping the PRAM, but I lose bets all the time.

ÇÇÇ

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Answer 6

Artisteff Author

Level 1

0 points

Jul 25, 2015 5:41 AM in response to Artisteff

Yeah! I finally got the computer up and running! Thank-you everyone for your help. I turned off the computer and unplugged everything overnight. This morning I plugged everything back in and held down the shift key when I turned on the computer. I was able to key in my code and get back on line!

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Answer 7

BDAqua

Level 10

250,259 points

Jul 25, 2015 10:25 AM in response to Artisteff

Great to hear! 🙂

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