kieranbrookess
Level 1 (0 points)

Q: Touch ID is not working?

I have the iPhone 6, It's running iOS 8.4 and touch ID has always worked fine and never had a problem.

I reset the settings on my phone after it kept turning on and off, i did this two days ago and since touch ID says fail to set up, please try again.

The iPhone is only around two months old, i've tried turning it on and off ect, any help?

 

Thanks.

iPhone 6, iOS 8.4, Touch ID

Posted on Jul 23, 2015 6:28 AM

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kieranbrookess

Q: Touch ID is not working?

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  • by alex_h1,

    alex_h1 alex_h1 Jul 25, 2015 6:05 AM in response to kieranbrookess
    Community Specialists
    Jul 25, 2015 6:05 AM in response to kieranbrookess

    Hello kieranbrookess,

    Thanks for using Apple Support Communities.

     

    If your fingerprint isn't being recognized when trying to configure Touch ID, then I'd like you to please follow the steps below.

     

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

    Use Touch ID on iPhone and iPad - Apple Support

     

    Have a great weekend.