iOS 8.4 Safari Irreversible Crash -- Spam dialog pop-up won't go away, and resetting the system from "Settings" doesn't work.

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iOS 8.4 Safari Irreversible Crash -- Spam dialog pop-up won't go away, and resetting the system from "Settings" doesn't work.

Hello, recently got my iPhone 6 Plus and it's great. Business as usual, using safari when all of a sudden a pop-up activates, opens a new tab, and a dialog comes up that says:

"http://geeksupport.one -- The page at I-Phone-support says: Warning IOS - crash Report / Due to a third party application in your iPhone/iPad, IOS crashed ; Contact Support for an Immediate Fix: "

This is obviously spam and I have no intention of visiting that site or calling the number they list, but this is incredibly frustrating because there's nothing I can do that resolves this. I've tried quitting the app within my iPhone, shutting down and restarting, and I even resorted to "resetting" the phone settings (even had to re-configure my wi-fi and fingerprint passcodes), and the darn thing still didn't get fixed. Clicking "OK" on the dialog re-launches the dialog as soon as it disappears, and no amount of lightning finger speed allows me to close out the safari tabs in time.

Safari is now unusable, and I literally have no idea how to fix this short of restoring my phone to an earlier state...which I don't want to do because a) that's annoying (and I shouldn't have to), and b) there's no guarantee it'll even work.

If anyone has any experience or tried-and-true solutions, I would be very grateful.

All best,

E

GarageBand (Mac) '11, OS X Mountain Lion (10.8.2)

Posted on Jul 23, 2015 11:52 AM

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Answer 1

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ebdrums Author

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Jul 23, 2015 12:09 PM in response to ebdrums

I seem to have manufactured a fix:

1) Open a link through another app (either send yourself a link via email, or click on something in another app), and Safari will then launch.

2) As Safari launches, the link you clicked should open in a new tab

3) As #2 is happening, I was able to click the "tabs" button in the lower righthand corner, and this freely allowed me to close out previous tabs, and bypassed the spam dialog entirely.

Whew! Lol, I hope this helped some people. Definitely annoying!

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Answer 2

JazzGala

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Jul 24, 2015 10:15 AM in response to ebdrums

Tried the "fix" multiple times. No go. A new tab opens but the dialog box appears immediately and the tabs button is locked. Don't know what to do.

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Answer 3

Jul 25, 2015 7:57 AM in response to JazzGala

If you go to:

Settings>Safari>Clear History and Website Data

This should close out all tabs and fix you right up.

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Answer 4

Jul 25, 2015 8:00 AM in response to JazzGala

To clear the problem (which may be only a temporary fix, if you go back to the same site that was hijacked):

Turn on Airplane mode
Press HOME once; wait a couple of seconds, and double-press HOME
Scroll to Safari and flick the screen image up to kill the Safari app
Press HOME
Go to Settings/Safari, scroll down, and tap Clear History and Website Data
Press HOME
Reboot the phone by holding HOME and SLEEP at the same time until an Apple logo appears
Turn off Airplane mode

This should fix the immediate problem.

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Answer 5

Jul 25, 2015 1:21 PM in response to Lawrence Finch

You don't need to do all that extra stuff. Just the Safari settings part. No need to do airplane mode or close Safari or restart phone...

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Answer 6

Jul 25, 2015 1:29 PM in response to evanfromhammond

Sorry, wrong. Lots of posts from people who just did the Safari settings, and it didn't work. So based on the experience of hundreds of users faced with this problem, it's best to do the whole process. It MAY work just to clear safari settings, but it's guaranteed to work the other way.

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