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Ipod Nano not identified after HD replacement

Over the weekend my hard drive crashed on my Dell Inspiron 560. I had all of my songs, a mix of itunes and Amazon purchases, backed up to a USB flash drive, so no worries there. I successfully loaded a new hard drive and re-installed Windows 7, along with the drivers and utilities. Next I downloaded iTunes and re-loaded all of my songs and re-created playlists. The problem arose when I finally decided to sync my iPod with my "new" library.


I receive a pop up telling me that it has been detected but not identified. I've reset both computer and Nano and tried again without luck. I've uninstalled and re-installed all Apple software again...but no luck.


I've found a few solutions pointing to various methods, but still no luck. I located the Apple Device USB Driver by right clicking on "Computer" from the control panel, selecting "Device Manager", and then scrolling down to USB section. Since it had a yellow exclamation mark I uninstalled it since it as I read in several articles/posts. When I scanned hardware for updates though, it doesn't seem to re-install it. After that if I go back and see yellow exclamation in the same section for "USB Mass Storage Device", but no mention of anything Apple.


I don't know what else to do here and am hoping to avoid re-installing the OS and drivers again unless anyone thinks that's the only way to go at this point. I did find some tip for taking a screen shot by using Home + "Wake/Sleep" and then finding the section identifying it as a phone, but I must not be doing something right because I couldn't even find the "Wake/Sleep" button


Very frustrated.

iPod nano, Windows 7, iPod Nano 7th Gen

Posted on Jul 23, 2015 12:57 PM

Reply
1 reply

Jul 25, 2015 1:01 PM in response to clemsontyger97

Hello clemsontyger97,

Thank you for using Apple Support Communities.

I see that your iPod isn't being recognized by iTunes on your computer. The following article should provide you with a few steps to try to resolve the issues. In reading your post, you have some of the suggested steps, but there do appear to be others that you can take a look at.

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Regards

Ipod Nano not identified after HD replacement

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