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All replies
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Helpful answers
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Jul 23, 2015 3:51 PM in response to Caveni1by lllaass,Did you purchase it from Apple?
If so call Apple at 1-800-MY-APPLE
You will need the serial number. See:
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Jul 23, 2015 3:57 PM in response to Caveni1by Rysz,SSeems the mini is not new, or at least a display unit. You should take it back to the seller for a refund Or a replacement.
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Jul 23, 2015 3:59 PM in response to Caveni1by Caveni1,Yes it was purchased from an Apple store. It was in the box sealed. Thanks to both of you for the responses. I will call 1-800-MY-APPLE. I will let you know how it goes.
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Jul 24, 2015 1:41 AM in response to Caveni1by John Lockwood,I have had this problem also and in some cases the Macs had genuinely been registered by someone else prior to me taking over IT at the company, and in others it was down to Apple pre-registering AppleCare for the Mac which they can do if you buy them together.
I was able to ring the AppleCare helpline and get them to transfer them to the desired AppleID.